{"id":13,"date":"2026-05-21T19:31:46","date_gmt":"2026-05-21T19:31:46","guid":{"rendered":"https:\/\/sms.es\/?page_id=13"},"modified":"2026-06-09T19:52:15","modified_gmt":"2026-06-09T19:52:15","slug":"whatsapp-business","status":"publish","type":"page","link":"https:\/\/sms.es\/en\/whatsapp-business\/","title":{"rendered":"WhatsApp Business"},"content":{"rendered":"<!-- P\u00e1gina \/whatsapp-business\/ \u2014 SMS.es\nPegar este HTML en el bloque HTML o plantilla custom.\nNo incluye header ni footer global.\nCSS recomendado: sms-whatsapp-business-css.txt\nJS recomendado: sms-whatsapp-business-js.txt\n-->\n\n<main class=\"sms-wa\" id=\"sms-wa-page\">\n\n  <section class=\"sms-wa-hero\">\n    <div class=\"sms-wa-wrap sms-wa-hero-inner\">\n      <p class=\"sms-wa-eyebrow\">WhatsApp Business for companies<\/p>\n      <h1>Grow your sales and increase loyalty customers with <span>WhatsApp Business<\/span><\/h1>\n      <p class=\"sms-wa-hero-text\">Manages campaigns WhatsApp, conversations, automations and basic customer service from SMS.it is, with WhatsApp Business API, built on a platform omnicanal for companies.<\/p>\n\n      <div class=\"sms-wa-hero-chips\" aria-label=\"Main features of WhatsApp Business in SMS.is\">\n        <span>Campaigns WhatsApp<\/span>\n        <span>Customer care<\/span>\n        <span>Templates<\/span>\n        <span>Automation WhatsApp<\/span>\n        <span>API and integrations<\/span>\n      <\/div>\n\n      <div class=\"sms-wa-btns sms-wa-btns-center\">\n        <a class=\"sms-wa-btn sms-wa-btn-main\" href=\"\/en\/contacto\/\">Request a demo \u2192<\/a>\n        <a class=\"sms-wa-btn sms-wa-btn-ghost\" href=\"#precios-condiciones\">See prices and conditions<\/a>\n      <\/div>\n\n      <p class=\"sms-wa-hero-note\">The use of WhatsApp Business is subject to political Goal, approval templates, consent of the user and conditions applicable by country or category.<\/p>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-journey\">\n    <div class=\"sms-wa-wrap\">\n      <div class=\"sms-wa-section-head sms-wa-section-center sms-wa-reveal\">\n        <p class=\"sms-wa-eyebrow\">WhatsApp Business in SMS.is<\/p>\n        <h2>From the campaign to the conversation: manages WhatsApp with business criteria<\/h2>\n        <p>Campaigns by WhatsApp should not be an isolated action. With SMS.is you can prepare the channel, launch authorized communications, order responses, to automate the first interaction and merge WhatsApp with SMS, RCS or Email when the case requires it.<\/p>\n      <\/div>\n\n      <div class=\"sms-wa-journey sms-wa-reveal\">\n        <div class=\"sms-wa-accordion\" data-sms-wa-journey=\"\">\n          <div class=\"sms-wa-acc-item is-active\" data-sms-wa-step=\"estrategia\">\n            <button class=\"sms-wa-acc-btn\" type=\"button\"><span>Defines the strategy of campaigns<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n            <div class=\"sms-wa-acc-panel\"><p>Before sending campaigns, it is appropriate to define objective, audience, country, type of communication and travel later. WhatsApp works best when it is used to activate a conversation, not as a simple mass mail without tracking.<\/p><ul><li>Promotions, advertisements, reminders, or recovery of clients.<\/li><li>Segmentation as consent, interest or commercial stage.<\/li><li>Combination with SMS or an Email if the message requires reinforcement.<\/li><\/ul><\/div>\n          <\/div>\n          <div class=\"sms-wa-acc-item\" data-sms-wa-step=\"perfil\">\n            <button class=\"sms-wa-acc-btn\" type=\"button\"><span>Prepares the channel and the identity of the company<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n            <div class=\"sms-wa-acc-panel\"><p>The channel must convey confidence. The client has to know who you talk to, why he gets the message and what you can do after. The specific configuration depends on the case, number and the applicable terms and conditions of WhatsApp Business Platform.<\/p><ul><li>Corporate use, non-management from personal mobile.<\/li><li>Messages aligned with the brand and the context of the client.<\/li><li>Prior validation of conditions, country and configuration.<\/li><\/ul><\/div>\n          <\/div>\n          <div class=\"sms-wa-acc-item\" data-sms-wa-step=\"campanas\">\n            <button class=\"sms-wa-acc-btn\" type=\"button\"><span>Launch campaigns WhatsApp authorized<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n            <div class=\"sms-wa-acc-panel\"><p>WhatsApp marketing can be used for commercial communications authorized, promotions, notifications or reminders. The critical point is to do it with consent, templates when appropriate, and a proposal that is clear to the user.<\/p><ul><li>Commercial campaigns with authoritative database.<\/li><li>Templates and categories according to current policy Goal.<\/li><li>Subsequent follow-up from the platform.<\/li><\/ul><\/div>\n          <\/div>\n          <div class=\"sms-wa-acc-item\" data-sms-wa-step=\"conversaciones\">\n            <button class=\"sms-wa-acc-btn\" type=\"button\"><span>Converts responses in conversations manageable<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n            <div class=\"sms-wa-acc-panel\"><p>The real advantage of WhatsApp is in the conversation. The responses of customers must come to an environment where the team can prioritize, respond to, and maintain commercial context or operating.<\/p><ul><li>Tray for follow-up inquiries and opportunities.<\/li><li>Referral to sales, support or operations.<\/li><li>Less dependence on conversations scattered on phones.<\/li><\/ul><\/div>\n          <\/div>\n          <div class=\"sms-wa-acc-item\" data-sms-wa-step=\"automatizacion\">\n            <button class=\"sms-wa-acc-btn\" type=\"button\"><span>Automates the first interaction<\/span><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M6 9l6 6 6-6\"><\/path><\/svg><\/button>\n            <div class=\"sms-wa-acc-panel\"><p>The basic flow will help to order the start of the conversation: gather data, answer common questions, categorize applications and move to the right agent. It is not presented as advanced AI unless specific configuration.<\/p><ul><li>Frequently asked questions and answers first.<\/li><li>Uptake and basic qualifications of leads.<\/li><li>Referral to the team when necessary.<\/li><\/ul><\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"sms-wa-journey-visual\" aria-label=\"Visual view of campaigns and conversations WhatsApp Business\">\n          <div class=\"sms-wa-journey-tag\">Campaigns, conversations and automation<\/div>\n          <div class=\"sms-wa-journey-img is-active\" data-sms-wa-img=\"estrategia\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/whatsapp-api\/whatsapp1.webp\" loading=\"lazy\" alt=\"Estrategia de WhatsApp marketing para empresas en SMS.es\"><\/div>\n          <div class=\"sms-wa-journey-img\" data-sms-wa-img=\"perfil\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/whatsapp-api\/whatsapp2.webp\" loading=\"lazy\" alt=\"Configuraci\u00f3n de WhatsApp Business para empresas\"><\/div>\n          <div class=\"sms-wa-journey-img\" data-sms-wa-img=\"campanas\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/whatsapp-api\/whatsapp3.webp\" loading=\"lazy\" alt=\"Campa\u00f1as WhatsApp marketing autorizadas para empresas\"><\/div>\n          <div class=\"sms-wa-journey-img\" data-sms-wa-img=\"conversaciones\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/whatsapp-api\/whatsapp4.webp\" loading=\"lazy\" alt=\"Plataforma para gestionar conversaciones de WhatsApp Business\"><\/div>\n          <div class=\"sms-wa-journey-img\" data-sms-wa-img=\"automatizacion\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/whatsapp-api\/whatsapp5.webp\" loading=\"lazy\" alt=\"Automatizaci\u00f3n WhatsApp Business con flujos b\u00e1sicos\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-dark\">\n    <div class=\"sms-wa-wrap sms-wa-auto\">\n      <div class=\"sms-wa-reveal\">\n        <p class=\"sms-wa-eyebrow sms-wa-eyebrow-light\">Automation WhatsApp<\/p>\n        <h2>Automates the repetitive without promising magic<\/h2>\n        <p>The basic flow can order queries, answer frequently asked questions and gather information before the intervention of an agent. It is not presented as advanced AI unless specific configuration.<\/p>\n        <div class=\"sms-wa-btns\"><a class=\"sms-wa-btn sms-wa-btn-light\" href=\"\/en\/contacto\/\">Design my stream \u2192<\/a><\/div>\n      <\/div>\n      <div class=\"sms-wa-mock sms-wa-reveal\" aria-label=\"Mockup concept of automation WhatsApp\">\n        <div class=\"sms-wa-mock-badge\">Basic flow<\/div><div class=\"sms-wa-mock-top\"><span>Automation WhatsApp<\/span><div class=\"sms-wa-dots\" aria-hidden=\"true\"><i><\/i><i><\/i><i><\/i><\/div><\/div>\n        <div class=\"sms-wa-mock-body\">\n          <div class=\"sms-wa-node\"><div class=\"sms-wa-node-num\">1<\/div><div><h3>Customer input<\/h3><p>The user initiates or responds to a conversation authorized.<\/p><\/div><\/div>\n          <div class=\"sms-wa-node\"><div class=\"sms-wa-node-num\">2<\/div><div><h3>Initial question<\/h3><p>The flow identifies reason, basic data type or application.<\/p><\/div><\/div>\n          <div class=\"sms-wa-node\"><div class=\"sms-wa-node-num\">3<\/div><div><h3>Response or qualification<\/h3><p>Giving information useful or prepares the opportunity.<\/p><\/div><\/div>\n          <div class=\"sms-wa-node\"><div class=\"sms-wa-node-num\">4<\/div><div><h3>Referral agent<\/h3><p>If necessary, the conversation turns to the team.<\/p><\/div><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-soft sms-wa-campaigns-clean\">\n    <div class=\"sms-wa-wrap\">\n      <div class=\"sms-wa-section-head sms-wa-section-center sms-wa-reveal\">\n        <p class=\"sms-wa-eyebrow\">Campaigns WhatsApp<\/p>\n        <h2>Campaigns WhatsApp with control, consent and context<\/h2>\n        <p>WhatsApp can be used for commercial communications authorized, promotions, advertisements, reminders, or recovery of clients, while always respecting the consent of the user, the templates approved and the policy Goal.<\/p>\n      <\/div>\n\n      <div class=\"sms-wa-campaign-mock sms-wa-reveal\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/whatsapp-api\/whatsapp6.webp\" loading=\"lazy\" alt=\"Mockup conceptual de campa\u00f1a WhatsApp para empresas\">\n      <\/div>\n\n      <div class=\"sms-wa-campaign-cards\">\n        <article class=\"sms-wa-pill-card sms-wa-reveal\"><h3>Commercial messages authorized<\/h3><p>Campaigns to contacts who have agreed to receive communications through this channel.<\/p><\/article>\n        <article class=\"sms-wa-pill-card sms-wa-reveal\"><h3>Templates to start conversations<\/h3><p>The messages initiated by the company may require templates, reviewed and approved.<\/p><\/article>\n        <article class=\"sms-wa-pill-card sms-wa-reveal\"><h3>Measurement and monitoring<\/h3><p>Operational monitoring of campaigns and conversations without promising metrics universal.<\/p><\/article>\n        <article class=\"sms-wa-pill-card sms-wa-reveal\"><h3>As a complement to other channels<\/h3><p>WhatsApp is not a substitute always up-to-SMS, RCS or Email; combined, according to goal.<\/p><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-wa-sec\"><div class=\"sms-wa-wrap\"><div class=\"sms-wa-section-head sms-wa-reveal\"><p class=\"sms-wa-eyebrow\">Strategy omnicanal<\/p><h2>WhatsApp works best within a comprehensive strategy<\/h2><p>Each channel serves a different function. SMS.it allows you to raise communication with WhatsApp, SMS, RCS, e-Mail or Telegram according to the purpose of the message.<\/p><\/div><div class=\"sms-wa-channel-grid\">\n    <article class=\"sms-wa-channel sms-wa-reveal\"><div class=\"sms-wa-i\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 6h16v12H4z\"><\/path><path d=\"M4 8l8 6 8-6\"><\/path><\/svg><\/div><strong>SMS<\/strong><p>Direct reach for notifications, OTP, alerts, and brief communications.<\/p><a href=\"\/en\/sms-masivo\/\">See SMS bulk \u2192<\/a><\/article>\n    <article class=\"sms-wa-channel sms-wa-reveal\"><div class=\"sms-wa-i\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 5h16v10H7l-3 4z\"><\/path><\/svg><\/div><strong>WhatsApp<\/strong><p>Conversation, campaigns authorized, initial support and follow-up commercial.<\/p><a href=\"\/en\/whatsapp-business\/\">See WhatsApp Business \u2192<\/a><\/article>\n    <article class=\"sms-wa-channel sms-wa-reveal\"><div class=\"sms-wa-i\"><svg viewbox=\"0 0 24 24\"><path d=\"M12 3l8 4v10l-8 4-8-4V7z\"><\/path><path d=\"M8 12h8\"><\/path><\/svg><\/div><strong>RCS<\/strong><p>Experiences enriched with visual elements when the channel is available.<\/p><a href=\"\/en\/rcs-business\/\">See RCS Business \u2192<\/a><\/article>\n    <article class=\"sms-wa-channel sms-wa-reveal\"><div class=\"sms-wa-i\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 4h16v16H4z\"><\/path><path d=\"M8 8h8M8 12h8M8 16h5\"><\/path><\/svg><\/div><strong>Email<\/strong><p>Communications, extensive documentation, newsletters or detailed contents.<\/p><a href=\"\/en\/plataforma-omnicanal\/\">See platform \u2192<\/a><\/article>\n  <\/div><\/div><\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-dark\"><div class=\"sms-wa-wrap sms-wa-api-box sms-wa-reveal\"><div><p class=\"sms-wa-eyebrow sms-wa-eyebrow-light\">API and integrations<\/p><h2>Connect WhatsApp with your internal systems<\/h2><p>For companies with technical teams, WhatsApp Business can be integrated with CRM, ERP, ecommerce, internal systems or flows themselves. The concrete integration must be validated according to the case.<\/p><div class=\"sms-wa-btns\"><a class=\"sms-wa-btn sms-wa-btn-light\" href=\"\/en\/contacto\/\">To speak with a technical team \u2192<\/a><a class=\"sms-wa-btn sms-wa-btn-darkghost\" href=\"\/en\/api-sms\/\">See API SMS<\/a><\/div><\/div><pre class=\"sms-wa-code\" aria-label=\"Example conceptual integration API\"><code><span>\/\/ Flow conceptual<\/span>\nclient \u2192 form \/ ecommerce \/ CRM internal system \u2192 SMS.is CPaaS SMS.is \u2192 WhatsApp Business reply \u2192 tray \/ agent \/ webhook<\/code><\/pre><\/div><\/section>\n\n  <section class=\"sms-wa-sec sms-wa-pricing-clean\" id=\"precios-condiciones\"><div class=\"sms-wa-wrap\"><div class=\"sms-wa-section-head sms-wa-section-center sms-wa-reveal\"><p class=\"sms-wa-eyebrow\">Prices and conditions<\/p><h2>Costs are clear before you start<\/h2><p>WhatsApp Business can be combined fee platform, line, managed and external costs of the Goal. We checked with you before closing a business proposal.<\/p><\/div><div class=\"sms-wa-price-cards sms-wa-reveal\"><article class=\"sms-wa-price-mini\"><span class=\"sms-wa-price-num\">1<\/span><div><h3>Plan or SMS platform.is<\/h3><p>Depends on the mode contracted, active channels, volume, and management needs.<\/p><\/div><\/article><article class=\"sms-wa-price-mini\"><span class=\"sms-wa-price-num\">2<\/span><div><h3>Line WhatsApp managed<\/h3><p>Optional service to manage the number of WhatsApp Business from SMS.is. Rate guidance from 49 \u20ac\/month per number, based on settings and conditions in force.<\/p><\/div><\/article><article class=\"sms-wa-price-mini\"><span class=\"sms-wa-price-num\">3<\/span><div><h3>Costs of Goal<\/h3><p>Apply separately and may vary by country, category, current policy and the type of communication.<\/p><\/div><\/article><\/div><div class=\"sms-wa-price-footer sms-wa-reveal\"><p><strong>Recommendation:<\/strong> if you are going to use WhatsApp for campaigns, care, or integration, a review of country, volume, number, templates, and configuration before giving you a fee closed.<\/p><div class=\"sms-wa-price-actions\"><a class=\"sms-wa-btn sms-wa-btn-main\" href=\"\/en\/contacto\/\">Check prices \u2192<\/a><a class=\"sms-wa-btn sms-wa-btn-ghost\" href=\"\/en\/precios\/\">See prices<\/a><\/div><small>The cost Goal is billed, or apply according to their current conditions. See the <a href=\"https:\/\/business.whatsapp.com\/products\/platform-pricing\" target=\"_blank\" rel=\"noopener noreferrer\">official website of prices of Goal<\/a>.<\/small><\/div><\/div><\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-soft\"><div class=\"sms-wa-wrap\"><div class=\"sms-wa-section-head sms-wa-reveal\"><p class=\"sms-wa-eyebrow\">Use cases<\/p><h2>Choose a case and see how it fits in WhatsApp Business<\/h2><p>Tabs lightweight: less visible text of hit, the more interaction and SEO content available in the HTML.<\/p><\/div><div class=\"sms-wa-tabs sms-wa-reveal\"><div class=\"sms-wa-tablist\" role=\"tablist\" aria-label=\"Use cases WhatsApp Business\"><button class=\"sms-wa-tab\" role=\"tab\" aria-selected=\"true\" data-sms-wa-tab=\"marketing\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 15V9l10-4v14L4 15z\"><\/path><path d=\"M14 9h3a3 3 0 0 1 0 6h-3\"><\/path><path d=\"M6 15l2 5\"><\/path><\/svg><span>Marketing<\/span><\/button><button class=\"sms-wa-tab\" role=\"tab\" aria-selected=\"false\" data-sms-wa-tab=\"ecommerce\"><svg viewbox=\"0 0 24 24\"><path d=\"M6 8h15l-2 8H8z\"><\/path><path d=\"M6 8L5 5H2\"><\/path><circle cx=\"9\" cy=\"20\" r=\"1.5\"><\/circle><circle cx=\"18\" cy=\"20\" r=\"1.5\"><\/circle><\/svg><span>E-commerce<\/span><\/button><button class=\"sms-wa-tab\" role=\"tab\" aria-selected=\"false\" data-sms-wa-tab=\"citas\"><svg viewbox=\"0 0 24 24\"><path d=\"M7 3v4M17 3v4M4 9h16M5 5h14v16H5z\"><\/path><\/svg><span>Dating<\/span><\/button><button class=\"sms-wa-tab\" role=\"tab\" aria-selected=\"false\" data-sms-wa-tab=\"soporte\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 5h16v10H7l-3 4z\"><\/path><\/svg><span>Support<\/span><\/button><button class=\"sms-wa-tab\" role=\"tab\" aria-selected=\"false\" data-sms-wa-tab=\"agencias\"><svg viewbox=\"0 0 24 24\"><path d=\"M8 7a4 4 0 1 0 8 0a4 4 0 0 0-8 0\"><\/path><path d=\"M4 21a8 8 0 0 1 16 0\"><\/path><path d=\"M17 11h4v4\"><\/path><path d=\"M21 11l-5 5\"><\/path><\/svg><span>Agencies<\/span><\/button><\/div><div><article class=\"sms-wa-panel is-active\" data-sms-wa-panel=\"marketing\"><div class=\"sms-wa-panel-top\"><div class=\"sms-wa-i sms-wa-i-lg\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 15V9l10-4v14L4 15z\"><\/path><path d=\"M14 9h3a3 3 0 0 1 0 6h-3\"><\/path><path d=\"M6 15l2 5\"><\/path><\/svg><\/div><h3>Marketing<\/h3><\/div><p>Campaigns WhatsApp for promotions, product launches, recovery of clients, and business communications with greater context conversational.<\/p><ul><li>Requires consent and templates when appropriate.<\/li><li>Can be combined with SMS or an Email on multichannel campaigns.<\/li><\/ul><\/article><article class=\"sms-wa-panel\" data-sms-wa-panel=\"ecommerce\"><div class=\"sms-wa-panel-top\"><div class=\"sms-wa-i sms-wa-i-lg\"><svg viewbox=\"0 0 24 24\"><path d=\"M6 8h15l-2 8H8z\"><\/path><path d=\"M6 8L5 5H2\"><\/path><circle cx=\"9\" cy=\"20\" r=\"1.5\"><\/circle><circle cx=\"18\" cy=\"20\" r=\"1.5\"><\/circle><\/svg><\/div><h3>E-commerce<\/h3><\/div><p>Confirmations, reminders of order, tracking, after-sales and initial care for clients who need quick information.<\/p><ul><li>Useful for communications and operational conversation.<\/li><li>Does not replace always up-to-Email for extensive documentation.<\/li><\/ul><\/article><article class=\"sms-wa-panel\" data-sms-wa-panel=\"citas\"><div class=\"sms-wa-panel-top\"><div class=\"sms-wa-i sms-wa-i-lg\"><svg viewbox=\"0 0 24 24\"><path d=\"M7 3v4M17 3v4M4 9h16M5 5h14v16H5z\"><\/path><\/svg><\/div><h3>Clinics and appointments<\/h3><\/div><p>Reminders, confirmations, changes of time, information requests, and reduction of repetitive calls.<\/p><ul><li>The content must respect privacy and the applicable legislation.<\/li><li>Can be combined with SMS for notices by critics.<\/li><\/ul><\/article><article class=\"sms-wa-panel\" data-sms-wa-panel=\"soporte\"><div class=\"sms-wa-panel-top\"><div class=\"sms-wa-i sms-wa-i-lg\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 5h16v10H7l-3 4z\"><\/path><\/svg><\/div><h3>Customer care<\/h3><\/div><p>Classification of queries, responses, frequent, and referral agents to maintain the context of the conversation.<\/p><ul><li>Reduces clutter operating against the use of individual mobile.<\/li><li>You can support sales, support and operations.<\/li><\/ul><\/article><article class=\"sms-wa-panel\" data-sms-wa-panel=\"agencias\"><div class=\"sms-wa-panel-top\"><div class=\"sms-wa-i sms-wa-i-lg\"><svg viewbox=\"0 0 24 24\"><path d=\"M8 7a4 4 0 1 0 8 0a4 4 0 0 0-8 0\"><\/path><path d=\"M4 21a8 8 0 0 1 16 0\"><\/path><path d=\"M17 11h4v4\"><\/path><path d=\"M21 11l-5 5\"><\/path><\/svg><\/div><h3>Agencies and partners<\/h3><\/div><p>Incorporates WhatsApp Business marketing proposals, attention conversational or integration for end-customers.<\/p><ul><li>Interesting to agencies, integrators, and resellers.<\/li><li>The final offer depends on the business model and configuration.<\/li><\/ul><div class=\"sms-wa-price-actions\"><a class=\"sms-wa-btn sms-wa-btn-ghost\" href=\"\/en\/partners\/\">See partners<\/a><\/div><\/article><\/div><\/div><\/div><\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-dark sms-wa-compare-dark\"><div class=\"sms-wa-wrap\"><p class=\"sms-wa-eyebrow sms-wa-eyebrow-light sms-wa-reveal\">Comparative simple<\/p><h2 class=\"sms-wa-reveal\">WhatsApp, SMS, RCS and Email complement<\/h2><p class=\"sms-wa-reveal\">The right decision depends on consent, urgency, format, cost, country, availability of the channel and purpose of the message.<\/p><div class=\"sms-wa-compare-grid\"><article class=\"sms-wa-compare-card sms-wa-reveal\"><div class=\"sms-wa-i sms-wa-i-dark\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 5h16v10H7l-3 4z\"><\/path><\/svg><\/div><h3>WhatsApp<\/h3><p>Conversation, campaigns authorized, initial support and follow-up commercial.<\/p><small>Requires policy Goal, consent and possible templates.<\/small><\/article><article class=\"sms-wa-compare-card sms-wa-reveal\"><div class=\"sms-wa-i sms-wa-i-dark\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 6h16v12H4z\"><\/path><path d=\"M4 8l8 6 8-6\"><\/path><\/svg><\/div><h3>SMS<\/h3><p>OTP, notices, urgent, brief communications, and direct reach.<\/p><small>Cost and sender may vary by country and type of shipping.<\/small><a href=\"\/en\/sms-masivo\/\">See SMS \u2192<\/a><\/article><article class=\"sms-wa-compare-card sms-wa-reveal\"><div class=\"sms-wa-i sms-wa-i-dark\"><svg viewbox=\"0 0 24 24\"><path d=\"M12 3l8 4v10l-8 4-8-4V7z\"><\/path><\/svg><\/div><h3>RCS<\/h3><p>Rich messages with images, buttons, or visual experiences.<\/p><small>Availability according to the market, operators and configuration.<\/small><a href=\"\/en\/rcs-business\/\">See RCS \u2192<\/a><\/article><article class=\"sms-wa-compare-card sms-wa-reveal\"><div class=\"sms-wa-i sms-wa-i-dark\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 4h16v16H4z\"><\/path><path d=\"M8 8h8M8 12h8M8 16h5\"><\/path><\/svg><\/div><h3>Email<\/h3><p>Communications long, documentation, newsletters or detailed contents.<\/p><small>Depends on reputation, deliverability and quality of the base.<\/small><a href=\"\/en\/plataforma-omnicanal\/\">See platform \u2192<\/a><\/article><\/div><\/div><\/section>\n\n  <section class=\"sms-wa-sec sms-wa-sec-soft\"><div class=\"sms-wa-wrap\"><div class=\"sms-wa-section-head sms-wa-reveal\"><p class=\"sms-wa-eyebrow\">FAQ WhatsApp Business API<\/p><h2>Frequently asked questions<\/h2><p>SEO content visible, ready to convert it into schema FAQ below.<\/p><\/div><div class=\"sms-wa-faq\"><details class=\"sms-wa-reveal\"><summary>What is WhatsApp Business API?<\/summary><p>Is the solution of WhatsApp Business Platform-oriented companies that need to manage conversations, templates, campaigns, authorized and integrations in a more professional manner than with the mobile app.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>What is the difference between WhatsApp Business App and WhatsApp Business Platform\/API?<\/summary><p>The app is designed for a more simple from mobile. The platform\/API is oriented to companies with equipment, automation, templates, integrations, and more operational control.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>Can I send campaigns for WhatsApp?<\/summary><p>Yes, provided there is valid consent, respect for the applicable policy and the use of the templates or formats required by WhatsApp Business Platform.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>Do I need consent to send messages over WhatsApp?<\/summary><p>Yes. You should not use WhatsApp to contact users without any legal basis or proper authorization. The consent and the management of low are critical to prevent blockages and issues of compliance.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>What are templates of WhatsApp?<\/summary><p>Are predefined messages that may be necessary to initiate conversations from the company, especially in marketing communications, utility or authentication.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>Does WhatsApp cost of Goal?<\/summary><p>Yes. Goal rates apply according to the country and category of the message. It is advisable to check the official website of the prices of Goal before you commit to a campaign.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>Do SMS.it is charged a fee for using WhatsApp?<\/summary><p>According to the page of the current price, there is a plan Conversational and an add-on-line WhatsApp managed. The final proposal may depend on the configuration.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>Can I use WhatsApp with automation systems or chatbots?<\/summary><p>Yes, you can consider automatic responses, frequently asked questions, data collection, initial qualification and referral agent. The range depends on the configuration purchased.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>Can I integrate WhatsApp with my systems?<\/summary><p>Yes, can be studied integration with CRM, ERP, ecommerce, forms, or internal systems. Not all integrations are native; each case must be validated technically.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>How WhatsApp replaces the SMS?<\/summary><p>Not necessarily. WhatsApp is strong for conversation and campaigns authorized. SMS is still useful for direct range, OTP, reminders, short and scenarios where you don't want to depend on a particular app.<\/p><\/details><details class=\"sms-wa-reveal\"><summary>How do I apply for a demo?<\/summary><p>You can request a demo from the contact page of the SMS.is. The team will review your use case, by country, by volume, channels and integration needs.<\/p><\/details><\/div><\/div><\/section>\n\n  <section class=\"sms-wa-final\"><div class=\"sms-wa-wrap sms-wa-reveal\"><h2>Integrates WhatsApp Business on your strategy of communication with customers<\/h2><p>Campaigns, conversations, automations and basic customer service from a platform CPaaS omnicanal prepared for companies.<\/p><div class=\"sms-wa-btns sms-wa-btns-center\"><a class=\"sms-wa-btn sms-wa-btn-light\" href=\"\/en\/contacto\/\">Request a demo \u2192<\/a><a class=\"sms-wa-btn sms-wa-btn-darkghost\" href=\"\/en\/precios\/\">See prices and conditions<\/a><\/div><\/div><\/section>\n<\/main>","protected":false},"excerpt":{"rendered":"<p>WhatsApp Business para empresas Haz crecer tus ventas y fideliza clientes con WhatsApp Business Gestiona campa\u00f1as WhatsApp, conversaciones, automatizaciones b\u00e1sicas y atenci\u00f3n al cliente desde SMS.es, con WhatsApp Business API integrado en una plataforma omnicanal para empresas. Campa\u00f1as WhatsApp Atenci\u00f3n al cliente Plantillas Automatizaci\u00f3n WhatsApp API e integraciones Solicitar demo \u2192 Ver precios y condiciones&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"disable","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":true,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":6,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":209,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/209"}],"wp:attachment":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}