{"id":156,"date":"2026-06-05T15:12:57","date_gmt":"2026-06-05T15:12:57","guid":{"rendered":"https:\/\/sms.es\/?page_id=156"},"modified":"2026-06-11T16:37:35","modified_gmt":"2026-06-11T16:37:35","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/sms.es\/en\/soluciones\/atencion-al-cliente\/","title":{"rendered":"Customer care"},"content":{"rendered":"
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<\/span> Customer service \u00b7 WhatsApp \u00b7 Messaging<\/p>\n

Customer service by WhatsApp, and enterprise messaging<\/h1>\n

Manages queries, alerts, incidents and conversations from the direct channels such as WhatsApp Business, SMS, Telegram and SMS two-way, automatic answer, templates, and referral to your team when necessary.<\/p>\n

Attends, reports and accompanies you to your customers through the channels they already use.<\/p>\n

\n Request demo<\/a>\n See customer service channels<\/a>\n <\/div>\n
\n WhatsApp Business<\/a>\n SMS two-way<\/a>\n Chatbots<\/a>\n <\/div>\n <\/div>\n
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\n \"Atenci\u00f3n\n
\n Client<\/strong>\n Hello, I need help with my order.<\/span>\n <\/div>\n
\n Team<\/strong>\n Conversation assigned to Support.<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n
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Care more organized<\/p>\n

Convert WhatsApp and other channels in a real way to care<\/h2>\n

SMS.es helps companies, e-commerce, agencies, and commercial equipment to sort conversations, respond more quickly and maintain a track clear of each query.<\/p>\n <\/div>\n

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Conversations sorted<\/h3>\n

Manages messages from customers from channels configured for attention.<\/p>\n <\/article>\n

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Assignment for computer<\/h3>\n

Assign conversations to areas such as Support, Sales or Attention.<\/p>\n <\/article>\n

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Initial automation<\/h3>\n

Use automatic replies, flows and chatbots as the case may be.<\/p>\n <\/article>\n

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Derivation of human<\/h3>\n

Active or pause the bot when appropriate, and passes the conversation to the computer.<\/p>\n <\/article>\n <\/div>\n <\/div>\n <\/section>\n

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Internal management<\/p>\n

Assign conversations to topics, computers, or agents<\/h2>\n

A query does not always must be answered by the same person. With SMS.es is, you can organize conversations, to get to the appropriate area or are assigned to a concrete agent, according to the workflow of your company.<\/p>\n

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By topic<\/h3>

Support, sales, billing, orders, requests or renewals.<\/p><\/div><\/article>\n

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By agent<\/h3>

For example, to allocate a conversation to Joseph, broker, or support manager.<\/p><\/div><\/article>\n

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Bypass<\/h3>

When an automatic response is not enough, the conversation can happen to a person.<\/p><\/div><\/article>\n <\/div>\n <\/div>\n

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Conversations<\/span>Care WhatsApp<\/strong><\/div>\n
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Consultation on order<\/strong>

Assigned to Sales<\/p><\/div><\/div>\n

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Technical issue<\/strong>

Assigned to Support<\/p><\/div><\/div>\n

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Interested client<\/strong>

Assigned to Joseph<\/p><\/div><\/div>\n <\/div>\n <\/div>\n <\/section>\n

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Common case<\/p>\n

Care for ecommerce, services, insurance, and companies with high-volume queries<\/h2>\n

The solution is not designed only for large support departments. It also applies to online stores, service companies, insurance companies, agencies, operators, academies, clinics, consulting and business that need to respond better without relying on just phone or email.<\/p>\n <\/div>\n

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