{"id":65,"date":"2026-05-19T21:34:10","date_gmt":"2026-05-19T21:34:10","guid":{"rendered":"https:\/\/sms.es\/?page_id=65"},"modified":"2026-06-09T17:12:00","modified_gmt":"2026-06-09T17:12:00","slug":"sms-bidireccional","status":"publish","type":"page","link":"https:\/\/sms.es\/en\/sms-bidireccional\/","title":{"rendered":"SMS two-way"},"content":{"rendered":"<!-- P\u00e1gina \/sms-bidireccional\/ SMS.es -->\n<!-- HTML limpio sin header ni footer global. CSS y JS van en archivos separados. -->\n\n<main class=\"sms-two-way\" id=\"sms-bidireccional\">\n\n  <section class=\"sms-two-way-hero\">\n    <div class=\"sms-two-way-hero-content sms-two-way-reveal\">\n      <div class=\"sms-two-way-eyebrow-pill\"><span><\/span> SMS two-way for companies<\/div>\n      <h1>SMS and two way to send and receive responses from your customers<\/h1>\n      <p class=\"sms-two-way-hero-sub\">Converts the SMS in a channel of business interaction: send messages, receive responses and manages confirmations, inquiries or processes operating from a solution designed for enterprises.<\/p>\n      <div class=\"sms-two-way-hero-actions\">\n        <a class=\"sms-two-way-btn-primary\" href=\"\/en\/contacto\/\">To speak with a specialist \u2192<\/a>\n        <a class=\"sms-two-way-btn-secondary\" href=\"#sms-two-way-como-funciona\">See how it works<\/a>\n      <\/div>\n      <div class=\"sms-two-way-hero-tags\" aria-label=\"Common case of SMS two-way\">\n        <span>Confirmations<\/span><span>Customer care<\/span><span>Logistics<\/span><span>Quick surveys<\/span><span>Integrations<\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"sms-two-way-hero-visual sms-two-way-reveal sms-two-way-delay-1\">\n      <div class=\"sms-two-way-hero-card sms-two-way-card-top\"><span class=\"sms-two-way-status-dot\"><\/span><strong>Response received<\/strong><small>Customer confirms appointment<\/small><\/div>\n      <img fetchpriority=\"high\" decoding=\"async\" src=\"\/wp-content\/uploads\/sms-bidireccional\/smsbidireccional1.webp\" alt=\"SMS bidireccional para empresas que necesitan enviar y recibir respuestas de clientes\" width=\"1200\" height=\"900\" loading=\"eager\">\n      <div class=\"sms-two-way-hero-card sms-two-way-card-bottom\"><strong>SMS with answer<\/strong><small>Interactions within B2B processes<\/small><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-intro sms-two-way-section\">\n    <div class=\"sms-two-way-wrap sms-two-way-intro-grid\">\n      <div class=\"sms-two-way-section-head sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">What is<\/span>\n        <h2>Sending SMS to the interaction with customers<\/h2>\n        <p>The SMS bi-directional, also called SMS two-way SMS or two-way, allows a business to send a message and receive a reply from the recipient. It is not intended for personal conversations, but for business processes where a short answer, you can activate an action.<\/p>\n      <\/div>\n      <div class=\"sms-two-way-compare-mini sms-two-way-reveal sms-two-way-delay-1\" aria-label=\"Difference between SMS and mass SMS two-way\">\n        <article><span>SMS bulk<\/span><h3>One-way communication<\/h3><p>Ideal for notices, promotions, alerts or notifications where the company does not need to receive a response.<\/p><a href=\"\/en\/sms-masivo\/\">See SMS bulk \u2192<\/a><\/article>\n        <article class=\"is-active\"><span>SMS two-way<\/span><h3>Communication with answer<\/h3><p>Useful when you need to confirm, validate, collect simple information or continue an interaction.<\/p><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-soft\" id=\"sms-two-way-acciones\">\n    <div class=\"sms-two-way-wrap\">\n      <div class=\"sms-two-way-section-head sms-two-way-center sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">What you can do<\/span>\n        <h2>Clear cases where you receive responses via SMS makes sense<\/h2>\n        <p>This is not to send any more messages. This is opening a simple way for the client to respond when the process needs it.<\/p>\n      <\/div>\n\n      <div class=\"sms-two-way-action-shell sms-two-way-reveal sms-two-way-delay-1\">\n        <div class=\"sms-two-way-action-tabs\" role=\"tablist\" aria-label=\"Uses of SMS two-way\">\n          <button class=\"sms-two-way-action-tab is-active\" type=\"button\" data-sms-two-way-tab=\"confirmaciones\">Confirmations<\/button>\n          <button class=\"sms-two-way-action-tab\" type=\"button\" data-sms-two-way-tab=\"atencion\">Attention<\/button>\n          <button class=\"sms-two-way-action-tab\" type=\"button\" data-sms-two-way-tab=\"validaciones\">Validations<\/button>\n          <button class=\"sms-two-way-action-tab\" type=\"button\" data-sms-two-way-tab=\"operaciones\">Operations<\/button>\n        <\/div>\n\n        <div class=\"sms-two-way-action-panels\">\n          <div class=\"sms-two-way-action-panel is-active\" id=\"sms-two-way-panel-confirmaciones\">\n            <div><h3>Confirm appointments, reservations or assistance<\/h3><p>Sends a reminder and allows the client to respond with a confirmation, a cancellation or a change request.<\/p><ul><li>Medical centers and clinics.<\/li><li>Bookings, workshops or technical services.<\/li><li>Reminders of meetings or visits.<\/li><\/ul><\/div>\n            <img decoding=\"async\" src=\"\/wp-content\/uploads\/sms-bidireccional\/smsbidireccional2.webp\" alt=\"Ejemplo visual de SMS con respuesta para confirmaci\u00f3n de citas\" width=\"1200\" height=\"750\" loading=\"lazy\">\n          <\/div>\n          <div class=\"sms-two-way-action-panel\" id=\"sms-two-way-panel-atencion\">\n            <div><h3>To address simple questions without relying on calls<\/h3><p>Facilitates the client to respond to a text in order to resolve doubts operational, confirm data or request follow-up.<\/p><ul><li>Status queries.<\/li><li>Basic support or referral.<\/li><li>Subsequent follow-up on a communication.<\/li><\/ul><\/div>\n            <img decoding=\"async\" src=\"\/wp-content\/uploads\/sms-bidireccional\/smsbidireccional3.webp\" alt=\"SMS bidireccional para atenci\u00f3n al cliente y gesti\u00f3n de respuestas\" width=\"1200\" height=\"750\" loading=\"lazy\">\n          <\/div>\n          <div class=\"sms-two-way-action-panel\" id=\"sms-two-way-panel-validaciones\">\n            <div><h3>Validations and answers are structured<\/h3><p>When a short answer is sufficient, the SMS interactive can help to confirm a decision, or to collect basic information.<\/p><ul><li>Answers type \u201cYes\u201d or \u201cNo\u201d.<\/li><li>Confirmation of data.<\/li><li>Quick surveys of a question.<\/li><\/ul><\/div>\n            <img decoding=\"async\" src=\"\/wp-content\/uploads\/sms-bidireccional\/smsbidireccional4.webp\" alt=\"SMS interactivo para validaciones simples y encuestas r\u00e1pidas\" width=\"1200\" height=\"750\" loading=\"lazy\">\n          <\/div>\n          <div class=\"sms-two-way-action-panel\" id=\"sms-two-way-panel-operaciones\">\n            <div><h3>Operational processes that require a response<\/h3><p>Logistics, incident, recovery, or prudent, or internal communications can benefit of a direct response by SMS.<\/p><ul><li>Confirmation of delivery or availability.<\/li><li>Management of incidents or changes.<\/li><li>Notices operational action is required.<\/li><\/ul><\/div>\n            <img decoding=\"async\" src=\"\/wp-content\/uploads\/sms-bidireccional\/smsbidireccional5.webp\" alt=\"SMS de doble v\u00eda para log\u00edstica, entregas y procesos operativos\" width=\"1200\" height=\"750\" loading=\"lazy\">\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-dark\" id=\"sms-two-way-como-funciona\">\n    <div class=\"sms-two-way-wrap\">\n      <div class=\"sms-two-way-section-head sms-two-way-center sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">How it works<\/span>\n        <h2>A simple flow to send, receive, and manage responses<\/h2>\n        <p>The exact configuration can depend on the country, the numbering, the use case and the necessary integration. That's why the right approach is to design the flow before you activate the service.<\/p>\n      <\/div>\n      <div class=\"sms-two-way-steps sms-two-way-reveal sms-two-way-delay-1\">\n        <article><span>01<\/span><h3>You define the use case<\/h3><p>Confirmation of appointment, support, response to campaign, logistics, survey or internal process.<\/p><\/article>\n        <article><span>02<\/span><h3>You send the SMS<\/h3><p>The message can form part of a campaign, a one-off operation or a flow connected to your systems.<\/p><\/article>\n        <article><span>03<\/span><h3>The client responds<\/h3><p>The response is received and managed in accordance with the settings available for the project.<\/p><\/article>\n        <article><span>04<\/span><h3>The process continues<\/h3><p>Your computer, or system can act on the response: confirm, to derive, to register or to continue the interaction.<\/p><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-conversation sms-two-way-section\">\n    <div class=\"sms-two-way-wrap sms-two-way-conversation-grid\">\n      <div class=\"sms-two-way-conversation-visual sms-two-way-reveal\">\n        <div class=\"sms-two-way-phone-lite\" aria-label=\"Example of conversation SMS business\">\n          <div class=\"sms-two-way-phone-head\"><span><\/span><strong>SMS.es<\/strong><small>Channel SMS<\/small><\/div>\n          <div class=\"sms-two-way-bubble sms-two-way-bubble-out\">Hi Ana, you have an appointment tomorrow morning at 10:30. Responds CONFIRM to keep it or CHANGE it if you need another hour.<\/div>\n          <div class=\"sms-two-way-bubble sms-two-way-bubble-in\">CONFIRM<\/div>\n          <div class=\"sms-two-way-bubble sms-two-way-bubble-out\">Thank you. Your appointment is confirmed. You'll look forward to tomorrow.<\/div>\n        <\/div>\n      <\/div>\n      <div class=\"sms-two-way-conversation-copy sms-two-way-reveal sms-two-way-delay-1\">\n        <span class=\"sms-two-way-eyebrow\">Visual and immediate<\/span>\n        <h2>The response of the client stops missed<\/h2>\n        <p>The value of the SMS with the answer lies in closing the cycle: not only do you send a communication, you can also receive a useful signal to continue the process.<\/p>\n        <div class=\"sms-two-way-mini-list\">\n          <div><strong>Less friction<\/strong><span>The client responds from the mobile phone without installing applications.<\/span><\/div>\n          <div><strong>More clarity operational<\/strong><span>The company may treat short answers and actionable.<\/span><\/div>\n          <div><strong>Additional channel<\/strong><span>Living with WhatsApp Business, RCS, and other channels when the case requires it.<\/span><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-soft\">\n    <div class=\"sms-two-way-wrap\">\n      <div class=\"sms-two-way-section-head sms-two-way-center sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">Sectors<\/span>\n        <h2>Real-world applications by type of company<\/h2>\n        <p>The SMS two-way fits particularly well when the interaction is brief, specific and linked to a process.<\/p>\n      <\/div>\n\n      <div class=\"sms-two-way-sector-carousel sms-two-way-reveal sms-two-way-delay-1\" aria-label=\"Sectors that can use SMS two-way\">\n        <div class=\"sms-two-way-sector-track\" tabindex=\"0\">\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M8 3v3M16 3v3M4.5 9h15M6.5 5.5h11a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2h-11a2 2 0 0 1-2-2v-10a2 2 0 0 1 2-2Z\"><\/path><path d=\"M12 11.5v5M9.5 14h5\"><\/path><\/svg><\/span><h3>Health and appointments<\/h3><\/div><p>Reminders, attendance confirmation or request for change of appointment.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M3.5 7.5h11v9h-11z\"><\/path><path d=\"M14.5 10h3.5l2.5 3v3.5h-6z\"><\/path><path d=\"M7 19a2 2 0 1 0 0-4 2 2 0 0 0 0 4ZM17.5 19a2 2 0 1 0 0-4 2 2 0 0 0 0 4Z\"><\/path><\/svg><\/span><h3>Logistics<\/h3><\/div><p>Notices of allocation, availability, incidents or delivery receipts.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M6.5 8.5h11l-1 11h-9z\"><\/path><path d=\"M9 8.5a3 3 0 0 1 6 0\"><\/path><path d=\"M9.5 13h5\"><\/path><\/svg><\/span><h3>E-commerce<\/h3><\/div><p>Follow-up post-buy, collected, changes or simple queries about orders.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M4.5 8.5 12 4l7.5 4.5v9A2.5 2.5 0 0 1 17 20H7a2.5 2.5 0 0 1-2.5-2.5z\"><\/path><path d=\"M9.2 12.2h5.2M9.2 14.8h4.2M15 10.2a4 4 0 1 0 0 6.6\"><\/path><\/svg><\/span><h3>Finance<\/h3><\/div><p>Notices operational validations simple and monitoring of sensitive processes.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M5 12a7 7 0 0 1 14 0v3.5a2 2 0 0 1-2 2h-2.5\"><\/path><path d=\"M5 13.5h3v4H6a1 1 0 0 1-1-1zM19 13.5h-3v4h2a1 1 0 0 0 1-1z\"><\/path><path d=\"M10 19h4\"><\/path><\/svg><\/span><h3>Customer care<\/h3><\/div><p>Quick responses, referral for consultation or follow-up of incidents.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M4.5 17.5 10 12l3 3 6.5-7\"><\/path><path d=\"M15.5 8h4v4\"><\/path><path d=\"M5 20h14\"><\/path><\/svg><\/span><h3>Agencies and partners<\/h3><\/div><p>Campaigns to return, measurement of interest or activation of follow-up.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 10.5 12 5l8 5.5\"><\/path><path d=\"M6 10.5h12v9H6z\"><\/path><path d=\"M9 19.5v-5h6v5\"><\/path><\/svg><\/span><h3>Institutions<\/h3><\/div><p>Communications of citizens, confirmations or single interactions.<\/p><\/article>\n          <article class=\"sms-two-way-sector-card\"><div class=\"sms-two-way-sector-title\"><span class=\"sms-two-way-sector-icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M8 5h8l2 3-6 11L6 8z\"><\/path><path d=\"M8 5 6 8h12l-2-3M12 8v11\"><\/path><\/svg><\/span><h3>Services<\/h3><\/div><p>Coordination of appointments, notices to users and operational responses.<\/p><\/article>\n        <\/div>\n        <div class=\"sms-two-way-sector-controls\" aria-label=\"Controls of the carousel of sectors\">\n          <button class=\"sms-two-way-sector-btn\" type=\"button\" data-sms-sector=\"prev\" aria-label=\"See previous sectors\">\u2039<\/button>\n          <div class=\"sms-two-way-sector-dots\" aria-hidden=\"true\"><span class=\"is-active\"><\/span><span><\/span><span><\/span><span><\/span><\/div>\n          <button class=\"sms-two-way-sector-btn\" type=\"button\" data-sms-sector=\"next\" aria-label=\"See more sectors\">\"<\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-compare-section\">\n    <div class=\"sms-two-way-wrap\">\n      <div class=\"sms-two-way-section-head sms-two-way-center sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">Comparative<\/span>\n        <h2>What channel should be according to the objective<\/h2>\n        <p>Not all the channels solve the same problem. The correct decision depends on the level of interaction, traceability, format and process.<\/p>\n      <\/div>\n      <div class=\"sms-two-way-channel-grid sms-two-way-reveal sms-two-way-delay-1\">\n        <article><h3>SMS bulk<\/h3><p>To communicate to many people without the need of response.<\/p><ul><li>Alerts<\/li><li>Promotions<\/li><li>Notifications<\/li><\/ul><a href=\"\/en\/sms-masivo\/\">See SMS bulk \u2192<\/a><\/article>\n        <article class=\"is-highlight\"><h3>SMS two-way<\/h3><p>To send and receive SMS within a business process.<\/p><ul><li>Confirmations<\/li><li>Simple queries<\/li><li>Operational responses<\/li><\/ul><a href=\"\/en\/contacto\/\">Consult solution \u2192<\/a><\/article>\n        <article><h3>SMS certificate<\/h3><p>For communications where you need documentary evidence.<\/p><ul><li>Formal notifications<\/li><li>Log content<\/li><li>PDF certificate<\/li><\/ul><a href=\"\/en\/sms-certificado\/\">See SMS certificate \u2192<\/a><\/article>\n        <article><h3>WhatsApp and RCS<\/h3><p>To experience more rich, visual, or conversational.<\/p><ul><li>Rich content<\/li><li>Conversations advanced<\/li><li>Brand experience<\/li><\/ul><div class=\"sms-two-way-dual-link\"><a href=\"\/en\/whatsapp-business\/\">WhatsApp \u2192<\/a><a href=\"\/en\/rcs-business\/\">RCS \u2192<\/a><\/div><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-api\" id=\"sms-two-way-api\">\n    <div class=\"sms-two-way-wrap sms-two-way-api-grid\">\n      <div class=\"sms-two-way-api-copy sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">API and integrations<\/span>\n        <h2>Connect the SMS replies with your processes<\/h2>\n        <p>If your company needs to send and receive SMS messages from a CRM, ERP, ecommerce, own software or internal flow, the SMS two-way can be considered as part of an integration technique.<\/p>\n        <div class=\"sms-two-way-api-points\">\n          <div><strong>Processes connected<\/strong><span>Record answers, confirmations, or events in your systems.<\/span><\/div>\n          <div><strong>Technical design prior<\/strong><span>Review of the country, numbering, volume and use case before defining the solution.<\/span><\/div>\n          <div><strong>Commercial support and technical<\/strong><span>Accompaniment to assess the right scenario.<\/span><\/div>\n        <\/div>\n        <div class=\"sms-two-way-inline-actions\"><a class=\"sms-two-way-btn-primary\" href=\"\/en\/api-sms\/\">See API SMS \u2192<\/a><a class=\"sms-two-way-btn-secondary sms-two-way-on-dark\" href=\"\/en\/contacto\/\">Speak with the team<\/a><\/div>\n      <\/div>\n      <div class=\"sms-two-way-code-card sms-two-way-reveal sms-two-way-delay-1\" aria-label=\"Visual representation of integration SMS two-way\">\n        <div class=\"sms-two-way-code-bar\"><span><\/span><span><\/span><span><\/span><small>two-way-sms-flow<\/small><\/div>\n        <pre><code>\/\/ Example conceptual SMS sent \u2192 Client responds Response received: { \"channel\": \"SMS\", \"type\": \"response\", \"action\": \"confirm\", \"status\": \"pendiente_gestion\" }<\/code><\/pre>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section\">\n    <div class=\"sms-two-way-wrap sms-two-way-adv-grid\">\n      <div class=\"sms-two-way-section-head sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">Why SMS.es<\/span>\n        <h2>A solution CPaaS to companies, partners and integrators<\/h2>\n        <p>SMS.es allows you to centralize channels of business communication, and adapt the use of SMS messaging two-way real-world context of each project.<\/p>\n        <a class=\"sms-two-way-text-link\" href=\"\/en\/precios\/\">See plans and rates general \u2192<\/a>\n      <\/div>\n      <div class=\"sms-two-way-adv-list sms-two-way-reveal sms-two-way-delay-1\">\n        <article><span>01<\/span><h3>Platform CPaaS omnicanal<\/h3><p>SMS, WhatsApp Business, RCS, Email, Telegram, and other channels within a business strategy.<\/p><\/article>\n        <article><span>02<\/span><h3>Panel or integration<\/h3><p>Use from platform or by integration when the project requires connection technique.<\/p><\/article>\n        <article><span>03<\/span><h3>Campaigns and contacts<\/h3><p>Communications management, databases and actions that are segmented according to the case.<\/p><\/article>\n        <article><span>04<\/span><h3>Support to set the scene<\/h3><p>Review commercial and technical to avoid incorrect settings or unrealistic expectations.<\/p><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-pricing\">\n    <div class=\"sms-two-way-wrap sms-two-way-pricing-grid\">\n      <div class=\"sms-two-way-pricing-copy sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">Rates and settings<\/span>\n        <h2>Not all the projects of SMS bidirectional configured as<\/h2>\n        <p>The solution may vary depending on the country, the type of numbering, the volume, the case of use, the level of integration and management needs answers.<\/p>\n      <\/div>\n      <div class=\"sms-two-way-pricing-card sms-two-way-reveal sms-two-way-delay-1\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/sms-bidireccional\/smsbidireccional6.webp\" alt=\"Consulta comercial para configurar SMS bidireccional en empresas\" width=\"1200\" height=\"900\" loading=\"lazy\">\n        <div><h3>We help you to assess the right scenario<\/h3><p>Tell us what you need to send, what response you expect to receive, and in what country or process will be used.<\/p><a class=\"sms-two-way-btn-primary\" href=\"\/en\/contacto\/\">Consult solution for my company \u2192<\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-section sms-two-way-faq\" id=\"sms-two-way-faq\">\n    <div class=\"sms-two-way-wrap sms-two-way-faq-grid\">\n      <div class=\"sms-two-way-section-head sms-two-way-reveal\">\n        <span class=\"sms-two-way-eyebrow\">FAQ<\/span>\n        <h2>Frequently asked questions about SMS two-way<\/h2>\n        <p>Clear answers for companies that need to send and receive SMS within business processes, technical or operational.<\/p>\n      <\/div>\n      <div class=\"sms-two-way-faq-list sms-two-way-reveal sms-two-way-delay-1\">\n        <details open=\"\"><summary>What is SMS and two way?<\/summary><p>It is a service that allows a company to send an SMS message and receive a response from the client. It is also known as SMS two-way SMS two-way or SMS with answer.<\/p><\/details>\n        <details><summary>What is the difference between SMS bulk and SMS and two way?<\/summary><p>The SMS bulk is often used for shipping one way, such as alerts, promotions or advertisements. The SMS two-way adds the possibility to get answers and manage an interaction.<\/p><\/details>\n        <details><summary>What is receive responses via SMS?<\/summary><p>Serves to confirm appointments, to pick up simple answers, manage queries, operational, to validate information or continue processes where a response brief from the client is sufficient.<\/p><\/details>\n        <details><summary>Can I use SMS bidirectional for customer service?<\/summary><p>Yes, it can be used for simple queries, follow-up of cases, confirmations, or referral. For further conversations rich or complex, can be combined with other channels like WhatsApp Business, or RCS.<\/p><\/details>\n        <details><summary>Can I integrate SMS two-way with my system?<\/summary><p>In many scenarios it is possible to make an integration with internal systems, CRM, ERP, ecommerce or software itself. The specific viability should be reviewed according to the use case and the technical setup.<\/p><\/details>\n        <details><summary>Do I need a specific number to receive responses?<\/summary><p>Typically receive responses requires a proper configuration of numbering or receive channel. Availability may depend on country, the operator, the type of use and the project.<\/p><\/details>\n        <details><summary>Does the SMS two-way serves to marketing campaigns?<\/summary><p>Yes, as long as the campaign is designed to receive a clear answer and comply with applicable laws and regulations. It is useful to measure interest, to confirm participation or turn on tracing for commercial.<\/p><\/details>\n        <details><summary>What companies use SMS and two way?<\/summary><p>Companies in healthcare, logistics, e-commerce, financial services, customer service, agencies, partners, integrators and organizations with processes that require a response from the user.<\/p><\/details>\n        <details><summary>What SMS two-way is the same as WhatsApp Business?<\/summary><p>No. The SMS two-way is based on SMS messages with a response. WhatsApp Business is a channel conversational richer. Each channel has sense according to scope, format, cost, experience, and objective.<\/p><\/details>\n        <details><summary>How do I request information or rates?<\/summary><p>You can contact with SMS.es is to explain your use-case, country, estimated volume and technical needs. With this information it is possible to evaluate the most appropriate configuration.<\/p><\/details>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"sms-two-way-final sms-two-way-final-dark\">\n    <div class=\"sms-two-way-final-in sms-two-way-reveal\">\n      <span class=\"sms-two-way-eyebrow-pill\"><span><\/span> SMS with response to real-world processes<\/span>\n      <h2>Does your company need to send and receive SMS?<\/h2>\n      <p>Tell us about your use case and help you assess if the SMS two-way is the appropriate channel or if you agree to combine it with other solutions SMS.is.<\/p>\n      <div class=\"sms-two-way-hero-actions\"><a class=\"sms-two-way-btn-primary\" href=\"\/en\/contacto\/\">To speak with a specialist \u2192<\/a><a class=\"sms-two-way-btn-secondary\" href=\"\/en\/precios\/\">Consult solution for my company<\/a><\/div>\n    <\/div>\n  <\/section>\n\n<\/main>","protected":false},"excerpt":{"rendered":"<p>SMS bidireccional para empresas SMS bidireccional para enviar y recibir respuestas de tus clientes Convierte el SMS en un canal de interacci\u00f3n empresarial: env\u00eda mensajes, recibe respuestas y gestiona confirmaciones, consultas o procesos operativos desde una soluci\u00f3n pensada para empresas. Hablar con un especialista \u2192 Ver c\u00f3mo funciona ConfirmacionesAtenci\u00f3n al clienteLog\u00edsticaEncuestas r\u00e1pidasIntegraciones Respuesta recibidaCliente confirma&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"disable","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":true,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":2,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"predecessor-version":[{"id":208,"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/pages\/65\/revisions\/208"}],"wp:attachment":[{"href":"https:\/\/sms.es\/en\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}