Automates conversations in WhatsApp and Telegram from the SMS.es platform.
Chatbot AI integrated flows and conversational in the SMS.es platform to meet, capture leads, answer frequently asked questions and lead conversations to the team when necessary.
We do not sell a bot isolated or generic: we understand it as part of your strategy, messaging omnicanal within SMS.es.
Not all of the flows conversational in need of the same thing
A flow to capture leads is not designed like one of support, not one connected to internal systems. The automation must live within a communication platform to manage channels, conversations, and follow-up.
Levels of automation within the platform
It starts with a flow simple inside SMS.it is, validates its usefulness and scale only when the automation provides real value to the process.
Bot basic frequently asked questions
Responses driven for hours, services, requirements, states general or doubts repetitive.
Bot of recruitment and qualification
Collects data key, identifies the need, it ranks the contact and prepare the business discussion.
Bot flows guided
Leads to the user for choices, decisions, questions and answers-structured scenario.
Bot connected via webhook/API
When the case allows, and is valued connection with CRM, automation, systems or internal logic of its own.
Bot with referral agent
The automation helps, but the team intervenes when the case takes judgment or closing.
WhatsApp and Telegram are connected to a platform omnicanal
The chatbots are not handled as individual pieces, but as flows that are integrated in the SMS.es platform. Each channel has a set of rules, possibilities and limits, that's why the design should adapt to the real environment of communication.
WhatsApp Business
Initial attention, gain, receipts, follow-up and trade talks.
See WhatsApp Business →Telegram
Bots business, communities, support and automations when the channel fits in with the public.
See plataforma omnicanal →Use cases within the SMS.es platform
Automations if you can live with campaigns, attention, contacts, conversations, and referral to computers.
Filtered queries before moving on to the team.
Resolves doubts repetitive messages controlled.
Collects data key no forms to cold.
Identifies need, service and urgency.
Guide the user through basic steps.
Guides incidences simple and derived complex cases.
Scale when you lack discretion human.
Reports on next steps in the process.
How to build a chatbot useful
The value is not to put “AI” in a conversation. It is in defining what should respond, when to ask, when to act and when to refer.
Questions, processes, and points repetitive.
Flows, answers and routes of conversation.
Channel, automation and rules of the project.
Real cases, limits, and derivatives.
Integrations or AI when you provide value.
Plug in your own logic conversational when the project permits
If you already have a bot, CRM, automation engine or internal system, we can evaluate the connection by using Conversation API/webhooks to send and receive events, conversational.
Simple, when it should be simple, connected when it provides value
Not all projects require the IA complex. In many cases, a good flow of FAQ, guided options and bypass human within the platform works better than an automation ambiguous.
What's included in the accompaniment of SMS.es
SMS.es acts as a platform and business partner, and operating to land the case of use, connecting you with the right channels and to coordinate technical resources when range required.
When it makes sense to implement a chatbot
It is designed for businesses that want to centralize communication, attention, and automation in a platform, not for anyone looking for a bot free with no configuration or clear objective.
What is this solution
It is not a bot magical means any process without analysis.
It is not an AI universal for all departments or a tool separate from the platform.
Not replaced, always a team.
Should not be used without consent or out of policies of the channel.
FAQ chatbot AI, WhatsApp, Telegram and webhooks
What is a chatbot AI for WhatsApp?
Is a solution conversational which allows you to automate answers, guide the user and manage applications within WhatsApp Business. You can use rules, flows, guided, logic or external capabilities of AI according to the project.
How can I create a chatbot for Telegram?
Yes, Telegram allows you to raise bots and automations talking to companies, communities, or particular processes when the channel fits with the target audience.
How a chatbot can answer frequently asked questions?
Yes. Many useful solutions to start by automating frequently asked questions, well-defined because it is more controllable and efficient.
Can I use a chatbot to capture leads?
Yes. You can collect data, ask questions of qualification and prepare the opportunity for the sales team.
Can I connect my own bot with SMS.es it?
When the case allows, it is possible to evaluate the connection of bots, internal systems, CRM or automation of existing through webhooks or logic conversational compatible.
What is Conversation API?
In this context, Conversation API refers to integration capabilities to manage events, conversational, receive messages, send data to external systems, returning responses or coordinate referrals.
Can I connect automations using webhook?
Yes, it is possible to evaluate the use of webhooks to send or receive events conversational. Before there is a review channel, permissions, and system logic required.
What the chatbot can lead to a person?
Yes. The derivation of human is recommended when the case takes judgment, customization, or close business.
Do all chatbots need AI?
No. Many work best with rules, buttons, guided questions and responses are controlled. The AI should be used when it provides real value.
How much does it cost to create a chatbot?
Depends on the channel, number of flows, complexity, integrations, volume, support, and technical scope. The right thing is to review the case before offering a price.
How do I start a project chatbot with SMS.is it?
The first step is to explain what process you want to automate, in which channel you want to operate and what result you expect to get.
Tell us what process you want to automate and help you to define the adequate flow
From simple responses to automation conversational-connected systems, the starting point should be your actual process within the SMS.es platform.
