- Type
- Driving test
- Model
- Vehicle of interest
- Date
- Thursday · 17:30
- State
- Confirmed
Receptionist AI to dealers that converts calls into appointments and leads organized
Answers questions, collects the interest of the client, address book driving tests or assessments when the system allows it, and derived from the commercial when the conversation requires a person.
Designed to support the team, not to replace the commercial negotiation. See Voice Smart
The phone is not expected to finish, the attention in the showroom
At a dealer, many calls arrive right when the computer is with customers, deliveries, testing, or management of after-sales service. The problem is not only one answer: it is to record well-intended, and to ensure the next step.
- 01
Showroom busy
The commercial is attending and a new call can be unanswered.
- 02
Queries repetitive
Hours, location, vehicle, new or occasion, aftersales or general availability is time-consuming.
- 03
Leads out of hours
A call night can be an interested real need to leave your application ready.
- 04
Dating without handle
Driving tests, assessments or informative appointments need a clear discharge and follow-up.
Less calls to loose. More applications are structured.
The receptionist IA organizes tasks of first care for the team to receive context before intervening.
Capture leads
Collects reason, a vehicle of interest and preference of contact.
Scheduling tests
Handles requests for test drive when there is agenda supported.
Prepare appraisals
Asks for basic data and agenda valuation without setting a price.
To derive the commercial
Scale trading, financing concrete, VIP or claims.
Attend out of hours
Collects requests when the dealership is closed.
Structured data
Delivery information organized for CRM, DMS, or internal tracking.
Three groups of tasks for a reception business more orderly
Dating and driving tests
Makes a request for a phone specific action.
- ✓ Request driving test.
- ✓ Informative appointment with a commercial.
- ✓ Change or confirmation of appointment.
- ✓ Quote of after-sales dealer.
Information and appraisals
Solves the general and avoid making promises that requires validation.
- ✓ Hours, location, and services.
- ✓ General information for new, VO or km0.
- ✓ Data collection for evaluation.
- ✓ General financing with referral later.
Recruitment and referral
The team receives a call, or to lead with more context.
- ✓ Data of the interested person and vehicle of interest.
- ✓ Preference of contact and time slot.
- ✓ Referral of leads hot or VIP.
- ✓ Multilingual staff configurable.
The call to the next step, without jumps unnecessary
The flow is configured to capture intent, decide what you can solve AI and what should happen to the human team.
Enters the call
The AI answered with the tone and the rules of the dealership.
Understand intention
Identifies if you are looking for information, quotation, pricing, after-sales or commercial.
Collects data
Requests the minimum information necessary to continue the flow.
Agenda or register
Create an appointment or lead if the agenda or integration compatible permits.
Confirm
You can send a reminder by SMS, email or WhatsApp depending on configuration and consent.
Drift when you touch
Negotiation, financing concrete, claims or VIP pass to a person.
Thought for the moments in which the more it costs to pick up the phone
Showroom filled
Picks up the call while the computer attends in person.
Rush hour
Classifies applications to reduce interruptions repetitive.
Out of hours
Registers leads and requests for the next shift.
Campaigns
Absorbs queries arising promotions unforeseen conditions.
Leads from the web
You can support callbacks, and initial qualification.
International customers
Multilingual staff configurable according to the project.
A useful conversation, not a phone menu endless
The AI can maintain a natural conversation and turn it into information that the sales team can use.
In progressWhat has grasped the AI
- Intention
- Driving test
- Model of interest
- SUV · occasion
- Type of appointment
- Commercial
- Contact
- Pending confirmation
The result of the call
- ✓ Appointment or lead registered
- ✓ Structured data
- ✓ Derivation prepared
- ✓ Recording/transcription according to legal requirements
The actual availability, recording and automation end depend on the settings, integrations, and applicable legal requirements.
A layer of receipt to different areas of the dealership
New vehicle
Consultations and appointments for commercial.
Vehicle occasion
Interest, contact and follow-up.
Km0
General information and referral.
Driving test
Application and confirmation of appointment.
Appraisal
Data collection and appointment.
After-sales
First consideration and appointment.
Funding
General information and referral.
Fleets and companies
Capture requests for B2B.
Out of hours
Leads when the center is closed.
Leads from the web
Return and initial qualification.
Campaigns
Consultations of promotions active.
Changes of appointment
Reprogramming depending on availability.
The call may end up where you are already working your team
Integration via API or webhook must be validated according to the DMS, CRM, calendar, and architecture of the dealer.
POST /leads → webhook → responseDMS / CRM automotive
Registration or update of the intro when there is a supported API and authorized.
Tab of customer and vehicle
Structured fields for interest, type of appointment, and vehicle tracking.
Reminders multichannel
SMS, email or WhatsApp depending on configuration, consent and the availability of the channel.
Webhooks and referrals
Events to alert the business, create tasks, or to enable internal flows supported.
Not all of the ways to answer a call, leave the same result
| Option | What you can do | Limitation |
|---|---|---|
| Voice mail / mailbox | Pick up a basic message to return later. | Don't talk, classified or guide the application. |
| Care manual for the commercial | You can sell, negotiate and resolve complex cases. | Interrupts the person attention and depends on the availability of human. |
| Receptionist IA | Attends, classify, collect data, calendar, and is derived according to the rules. | Not a substitute for the sale, negotiation, valuation, professional or financial decisions. |
Designing a demo with the calls that you receive your dealer
We propose a scenario with driving tests, appraisals, VO, after-sales or capture leads and validate what should resolve the IA and what you should scale.
The important thing prior to the implementation of a receptionist IA
Capabilities, limits and technical requirements explained without promises that depend on third parties.
It is a system call that can answer calls, understand the application, collect data, scheduling certain types of appointment and lead the commercial team or department according to the rules configured.
Yes, you can pick up the request and to propose or confirm an appointment for a driving test when there is an agenda or integration compatible and the rules of the dealership permit.
You can collect the data needed for an application of appraisal, register your interest and schedule an appointment valuation when the flow and the system of the dealership permit. The economic value end must be made by the corresponding team.
You can collect data from the person concerned, vehicle type or model of interest, new or occasion, preference of contact and the nature of the call, and record the lead in a structured way when there is an integration compatible.
No. The receptionist AI is raised to inform the general form, to capture the request and refer the business. You should not close sales, negotiate, or even give prices or terms of financing closed on the phone.
Yes. You can attend out of hours to collect requests, register leads and leaving events or callbacks according to the defined settings.
Yes, when the setting and the telephony available allow. The cases of negotiation, financing concrete, claims, VIP customers or leads is especially qualified should be derived to the team.
The integration can be done via the API or webhooks when the system of the dealer offers compatible arrangements. The technical scope must be validated case-by-case basis before implanting it.
You can enable reminders or confirmations by SMS, email or WhatsApp when those channels are configured and there is a legal basis or the consent necessary to use them.
The treatment must be configured in accordance with the applicable legal requirements of the RGPD, the policy of the grantee and the obligations to provide information or to consent that apply to you. It should not be assumed that any call may be recorded or transcribed without conditions.
No. Its function is to unload repetitive tasks of receiving, to structure the information and to facilitate appointments or referrals. The advisory business is still required to sell, negotiate, evaluate operations and to address complex cases.
The multilingual staff can be configured according to the project, the necessary language and the scope of the implementation.
The price depends on the scope, volume of calls, configuration, and integrations. You can request a proposal from the contact page or through a demo of the service.
You can complete the form on this page. The team will review the case of use of the dealer and will propose a demonstration tailored to the flow that you want to try.
Tell us how you manage it today the calls of the dealer
With that information we can prepare a demo focused on the situations you actually want to automate: first care, appointments, appraisals, leads, after-sales or referral.
Request a demo
Leave us your data and the use case that you want to try.
