Intelligent voice for clinical
A receptionist AI that answer calls while your team serves the people
Automates tasks telephone of administrative appointments, approved information, confirmations, and referrals, keeping the team in the center of any issue or clinic, or sensitive.
Designed for administrative attention. Known Intelligent Voice.
The real problem
The reception did not stop ringing when more care needs of the patient in mind
In dental clinics, physiotherapy, medical centers, private consultations, optical, podiatry, psychology, aesthetics, or a diagnosis, much of the work phone is repetitive and administrative.
The phone rings for a attention
Reception has to choose between interrupt the person in front of you or leave a call on hold.
The same questions are repeated
Hours, location, services, documentation, pricing, validated or how to get time-consuming operation.
The quotes are changing constantly
Confirmations, cancellations and last minute changes generate calls that should be recorded in order.
The demand continues to out-of-hours
When the center closes, continue to arrive requests that can be collected for subsequent management.
Immediate value
A first layer of care to organize the administrative
The AI can take care of the tasks defined and repeatable, and to escalate any issue clinic, sensitive, or exceptional.
Manages appointments
Agenda, change or cancel when there is an integration compatible and rules defined.
Responds to queries asked
Facilitates administrative information previously approved by the center.
Collects requests outside of these hours
Maintains an operating channel when the reception is not available anymore.
Drift when applicable
Happens to a person is the clinical cases, sensitive, urgent or outside of a rule.
Let structured data
Registers intention, service, requested time and administrative data as required.
Active reminders
You can coordinate receipts by SMS, email or WhatsApp depending on configuration and consent.
Call organized
Three blocks to sort each call
Managing appointments
Availability and administrative rules.
- ✓Request a new appointment
- ✓Modify date or time
- ✓Cancel a booking
- ✓Confirm availability if the system allows it
Information center
Content controlled and approved.
- ✓Opening times, location and how to get there
- ✓Services and specialties available
- ✓Documentation or general preparation approved
- ✓Coverage or prices only if they are validated
Continuity and derivation
The AI recognizes its limits.
- ✓To register a request for follow-up
- ✓Derive exceptional cases
- ✓Climbing clinical questions to a person
- ✓Activate confirmations depending consent
How it works
The call to an administrative action clear
The flow is configured to understand the intention, to apply rules of the center and to derive when the conversation is out of scope for administrative.
Enters the call
The receptionist IA attends with the greeting and the context configured.
Understand the intent
Distinguishes an appointment, a common query or need a referral.
Query rules
Apply times, services, and administrative criteria previously defined.
Run the action
Registers the appointment or request, when the integration and the rule permit.
Confirm
You can activate an SMS, email or WhatsApp depending on configuration and consent.
Drift if needed
The clinical issues, sensitive or exceptional passed on to the team.
Daily operations
Prepared for the moments you more loaded to the reception
Rush hour
Concurrent calls to the start of the day.
Out of hours
Applications that can be recorded.
High demand
Peaks for campaigns, revisions or changes to agenda.
International patients
Languages configurable for administrative attention.
Campaigns reviews
Further consultation on appointments during specific periods.
Last minute changes
Reprogramming and cancellations require order.
Natural voice specific task
A conversation administrative ends with useful information
In progressGood morning. What can I help you?
I wanted to ask for an appointment for a review next week.
I can help you with the quote. I have availability on Tuesday afternoon. Do you fit at 17:30?
Yes, perfect.
Agree. Will sign up the application with the date and we will tell you the confirmation according to the configuration of the center.
What has grasped the AI
The result of the call
- ✓Appointment booked
- ✓Administrative data structured
- ✓Recording/transcription, only if applicable legally
The AI does not interpret symptoms or diagnosis or triage. Any question or clinic, or sensitive is derived according to the rules of the center.
Use cases
The same pattern administrative in different centers
Dental clinics
Appointments, schedules, and faqs.
Private consultations
Organization of calls and referrals.
Medical centres
The administrative management of the agenda.
Physiotherapy and aesthetics
Changes of appointment and availability.
Optical
Center information and reviews.
Diagnostic centres
General information pre-approved.
Out of hours
Pick-ordered requests.
Queries repetitive
Consistent responses and controlled.
International patients
Languages configurable.
Changes of appointment
Reprogramming depending on availability.
Configuration
The AI answers from a knowledge base controlled
The goal is not improvise, but limit its performance to approved information, clear rules and derivations defined.
Schedule and agenda
Availability stripes and valid.
Rules of appointment
What you can book, change or cancel.
Frequently asked questions
Management responses adopted.
Services and specialties
Catalog information purposes only, not medical advice.
Tone and languages
Speech and language configurable.
Derivation and limits
When should you make a person.
Systems and integrations
Connects the call with the agenda when the system allows it
The feasibility depends on the management software to provide an API, webhook, or other compatible mechanism. The integration must be validated for each case.
POST /quotes → webhook ← availability → confirmationDating Software or agenda
Query and write when there is an API compatible and appropriate permissions.
CRM or administrative tab
You can register and contact data request without converting the call into a clinical evaluation.
Reminders multichannel
SMS, email or WhatsApp depending on configuration, consent and applicable requirements.
Webhooks and referrals
Events to notify the team or continue to processes defined by the center.
Support the team
More operational capacity without deleting the human factor
Fewer interruptions
Absorbs part of the repetitive work.
More order
Collects requests with a common structure.
Clearer data
Leaves intention, date and contact prepared.
Derivation of human
Scale what you should not resolve a IA.
Constant attention
You can pick up calls outside of business hours.
More time for those who are present
Reduces the pressure of attending to several things at once.
Comparative
Not all ways of dealing with a call to resolve the same
| Option | What you can do | Limitation |
|---|---|---|
| Voice mail / mailbox | Pick up a message when no one answers. | Do not talk or running a business and administrative management in real-time. |
| Care personnel manual | Resolve complex cases, clinical, sensitive, and exceptional. | The capacity is dependent on the availability of equipment and of simultaneous calls. |
| Receptionist IA | Attend to administrative tasks repeatable, rules apply, register and derive. | Should be limited to the configured scope and scale clinical, sensitive or outside of a rule. |
Intelligent Voice
Do you want to see how it would fit in with the reception of your center?
We review the type of calls, the administrative rules, the possible integration and the points where you should always make a person.
Frequently asked questions
FAQ for Receptionist AI for clinical
What you can do, where are your limits and what you should validate it before integrating it.
It is a voice assistant-oriented administrative tasks that you can take calls, respond approved information, collect applications, manage appointments when there is an integration compatible and lead the team when applicable.
Yes, you can schedule appointments when the agenda or the software center allows for integration supported and the configuration defines which services, schedules and rules you can use.
You can do this when the system is connected to exposed to that function and have been defined in the rules of identification, availability, and confirmation necessary.
Yes. You can collect requests, provide information and approved, depending on the configuration, register or apply for appointments to the team will continue the management after.
Yes, the derivation can be configured to clinical queries, situations, sensitive, exceptions, incidents or any case that has to handle the receipt, or healthcare personnel.
The integration must be validated on a case-by-case basis. When the system provides an API or supported mechanism, you can consider a connection via the API, webhook, or other methods available.
Depending on the configuration, the legal basis and the consent applicable, you can enable reminders or confirmations by SMS, email or WhatsApp by using the available channels.
No. The receptionist IA is limited to administrative tasks. The questions clinics, emergency room, symptoms, diagnosis, treatment, or situations that are susceptible to be due to a person or to the channels of care that define the center.
The settings you should limit the information processed is necessary for each purpose and comply with the legal basis, consent, where appropriate, measures of confidentiality and applicable requirements of the RGPD, LOPDGDD and other relevant regulations.
You should only be enabled when the configuration and the applicable legal requirements permit. The center should assess prior information, legal basis, storage, access, and other obligations that apply to you.
Not necessarily. Is proposed as operational support to absorb repetitive tasks and concurrent calls, maintaining the derivation people for clinical issues, sensitive or exceptional.
You can request a demo from this page or contact with the team of SMS.es to assess the case, the volume of calls, the necessary integration and the configuration of the service.
Request demo
Tell us how it works the reception of your center
We can check which calls are administrative, what information is approved, what integrations would have to be validated, and what situations must be referred always to the team.
The health data is special category. The implementation must be designed with minimization of data, confidentiality, and a proper legal basis. Recording and transcription depend on the applicable legal requirements.
