Intelligent voice for restaurants
Receptionist AI for restaurants
Answer calls, manage bookings and respond frequent consultations even when your computer is busy in the room.
The real problem
When the phone rings in full service, each call account
During the lunch or the dinner, the team has to attend to tables, coordinate kitchen and resolve unforeseen. The phone keeps ringing, but there is not always a person available.
Many calls come when the restaurant has more work load in the living room, kitchen or bar.
Hours, location, terrace, parking, menu, groups or reservations policy.
Another hour diners, a different preference or a cancellation.
The AI can pick up applications when the location is closed, depending on configuration.
Immediate value
More order in the calls and fewer interruptions
An agent of voice AI can take care of frequent consultations and follow the rules defined by the restaurant.
Manages reservations
Collect date, time, people, name and contact.
Responds to queries
Reports on hours, location, and services.
Attends out-of-hours
You can respond when the premises are closed.
Drift calls
Transfer cases that require human attention.
Collects data
Organizes the information to continue the management.
Reduces missed calls
Complements to the computer during the peak hours.
Call
Attention is organised in three areas
The Receptionist AI identifies what the customer needs and activates the related flow.
Booking management
Everything related to a table.
- 📅To create a reservation: collect date, time, people, name and contact.
- 🔄To change or cancel: identifies the book and applied to the process set up.
- 👥Group bookings: collects the initial data before deriving the case.
Restaurant information
Answers are approved and updated.
- 🕒Hours and location: reports on opening, closing, management and access.
- 🌿Terrace, parking areas and areas: responds to or collects the client's preferences.
- 🥘Menu and allergens general: communicating only the information that is validated.
Continuity and follow-up
The call is not completed without action.
- 👤Customer data: register name, telephone number and relevant details.
- ↗️Transfer to computer: derived complex cases, sensitive or exceptional.
- 🔔Reminders: active notifications when the stream includes it.
Process call
Of an incoming call to a reserve organized
The conversation, identifies the need, collects the data and executes the next action according to the settings.
The client calls
The caller enters the circuit set up.
The AI responds
He salutes with the tone defined by the business.
Understand the reason
Distinguishes between book, change or query.
Collects data
Request and confirm the information needed.
Run or drift
Records management or transfer of the conversation.
Organizes information
The data are available for the computer.
Daily operations
Designed for the real rhythm of a restaurant
The Receptionist AI is especially useful when the attention telefónica competes with the work in the room.
Serves as the restaurant continues to operate
Calls are handled without forcing the team to continuously abandon the attention in the room.
Rush hour
Responds for the increased workload.
Lunch and dinner
Reduce interruptions during the service.
High demand
Orders call on public holidays and weekends.
Out of hours
Collects requests when the premises are closed.
Group bookings
Collects data before deriving the application.
Last minute changes
Identifies the reservation and apply the procedure.
Natural voice and controlled
A conversation that includes and active actions
The AI hears the request, it identifies the important data and executes the next step defined by the restaurant.
What has grasped the AI
The result of the call
The confirmation activates the configured actions and leave the information prepared for the restaurant.
The automatic confirmation, registration, recording, and transcription depend on the configuration, integration, and applicable legal requirements.
Common applications
Use cases of AI for restaurants
Telephone bookings
For restaurants that receive constant calls.
Groups of restaurants
To adapt rules to each establishment.
Tourist restaurants
To organize consultations frequent visitors.
Daily menu
To respond with up to date information.
Terrace and areas
To collect location preferences.
Out of hours
To attend to when the premises are closed.
Events and groups
To collect data and to derive special requests.
Queries repetitive
To release the staff of habitual responses.
Custom settings
The knowledge base connects all the rules of the restaurant
The Receptionist AI works from a core of validated information. Each data limit and process connects with that core.
Knowledge Base
Contains the information passed, the operating rules, the tone of care and the limits that must be adhered to the AI.
Systems and follow-up
The call is connected with the systems of the restaurant
Through the API, webhooks or flows compatible, the information obtained during the call you can go to the tools used by the business.
Receptionist IA
Understand the call and turns the conversation in data.
API integration
Sends and receives information in a structured manner to execute actions within supported systems.
POST /bookings → webhook → responseReservation system
Check availability and register tables.
CRM or database
Saves the contact and the detail of the management.
Worksheet
Registers bookings and requests in rows structured.
Agenda or booking system
You can consult the availability, make a booking or to update them when the system provides an API compatible.
CRM or internal register
Call data can be transferred to the defined process: client, phone, date, time, and reason for contact.
Reminders by SMS, email or WhatsApp
The booking can activate notices and confirmations by SMS, email or WhatsApp, according to the settings.
Webhooks, notices and referrals
The solution can send real-time events, notify the team or to transfer calls when necessary.
Support the team
Less time slope of the phone, the more attention in the room
AI complements the team taking care of repetitive tasks, leading to cases that require a person.
Fewer interruptions
The computer keeps the attention in the room.
More order
The requests follow a flow common.
Clearer data
The conversation confirms the important information.
Derivation of human
Complex cases passed on to the team.
Constant attention
Helps to answer during peak hours.
More time to experience
The staff is focused on the client present.
Comparative
Answering, care manual, or Receptionist IA
| Option | What you can do | Limitation |
|---|---|---|
| Answering traditional | Plays a message and picks up a recording. | Do not talk or collect data, guided by. |
| Restaurant staff | Provides criteria for human and resolves complex cases. | It may not always respond during the service. |
| Receptionist IA | Converse, filters, registers, and drift. | You need rules, information, and clear boundaries. |
Check out how it would work in your restaurant
We review with you which calls you receive, what information can respond to the AI, and when to intervene with your computer.
Frequently asked questions
Doubts about the Receptionist AI for restaurants
It is a speech agent is configured to handle incoming calls, responding to information, collect data, and derive conversations.
You can pick up and handle requests according to the rules defined and the possibilities of integration.
You can do this when the flow allows you to identify and modify the reservation with security.
Can be configured to meet certain slots, even when the premises are closed.
Yes, if there is a destination available and we have defined the criteria for transfer.
The integration should be studied according to the system, its API and the available operations.
Can be combined with reminders by SMS, email or WhatsApp when you configure that flow.
No. Its function is to complement the team and automate repetitive tasks.
The modalities and prices are displayed on the page of Intelligent Voice. The final cost can vary depending on the volume, configuration, and integrations.
Complete the form and tell us how you manage currently calls and bookings.
Demo custom
Request a demo for your restaurant
Tell us how you manage currently calls and bookings. We will help you to evaluate if a Receptionist IA fit.
In Intelligent Voice you can also refer to the methods and prices of the service.
