Platform CPaaS omnicanal for companies
Platform omnicanal for SMS, WhatsApp, RCS, campaigns, bots and automation
Centralize your communications with customers from a messaging platform omnicanal to manage campaigns, contacts, conversations, chatbots, automation, and integrations using API.
Business communication centralized
A platform CPaaS to operate campaigns, conversations, and flows from a single environment
SMS.es meets channels, contacts, segmentation, campaigns, tray, conversational chatbots, automation, communications and integration techniques for companies that need something more than sending messages on the loose.
Channels connected
SMS, WhatsApp, RCS, Facebook Messenger, Instagram, Telegram, e-mail and Web Push
Combining channels for campaigns, attention, notice, check, conversations and communications with clients from a strategy of messaging omnicanal.
Functions of the platform
Of the database to the conversation: the whole flow of messaging omnicanal
The timeline shows the main functions of the platform CPaaS SMS.it is without converting the page in a technical documentation endless.
Management of contacts, lists, and audiences
Organized databases, create lists, prepares segments and structure audiences for campaigns more relevant.
Communication more precise by groups of recipients
Filter contacts lists, needs, campaigns or available data to tailor messages and channels to the purpose of each communication.
Creation and launch of campaigns omnicanal
Prepares campaigns, SMS, WhatsApp Business, RCS Business, email, Telegram, Facebook Messenger, Instagram or Web Push depending on the use case.
Messages reusable for teams and campaigns
Works with texts and structures reusable, notices, confirmations, promotions, notifications, initial attention or transactional processes.
Hello, your appointment is confirmed for Thursday at 10:30.
Reply 1 to confirm or 2 to request a change.
Conversation API to connect chatbots and automations
SMS.es can connect chatbots or automation systems using Webhook and Conversation API, with support of our technology partner when the project requires it. It is compatible with tools such as n8n, Make u OpenAI depending on configuration, technical scope and use case.
Tray to manage interactions when the channel allows
Orders conversations, responses and follow-up of contacts in projects where the bi-directionality is set up.
Measurement for campaigns and corporate communications
Query results of submissions and communications to analyze campaigns, review, states and improve operational decisions.
Connect SMS.it is with business systems
Integrates messaging, business CRM, ERP, ecommerce, own applications or internal systems via API or developments connected.
See API SMS →
Bots and automation
Chatbots to solve real tasks within a strategy omnicanal
The bots work when you have a clear goal: to answer frequently asked questions, gathering data, confirm appointments, categorize requests, reporting states or to refer you to an agent.
Recruitment and qualification of leads
The bot collects basic data, detects the interest of the user and delivered to the sales team a conversation with more context.
- Less incomplete forms.
- Initial response more quickly.
- Better prioritization commercial.
Initial attention and frequently asked questions
The bot responds doubts repetitive, requests data minimum and drift to the team when the case requires personalized attention.
- Less queries repeated for agents.
- Better triage of incidents.
- Initial attention out of hours.
Confirmation of appointments and bookings
Automates reminders for the customer to confirm, cancel or request to change without calls manuals unnecessary.
- Less manual handling.
- Confirmations recorded.
- Better operational coordination.
Tracking orders and deliveries
Reports states, it collects basic preferences and reduces query repetitive about orders or deliveries.
- Updates for the event.
- Fewer follow-up calls.
- Best experience-sales.
Use cases
Campaigns omnicanal for marketing, operations, care and safety
Real-world applications summarized to show possibilities without lengthening the page.
Marketing and promotions
Campaigns segmented clients to activate and communicate offers.
Appointment reminders
Automatic alerts to confirm attendance and to reduce manual handling.
Customer care
Discussions, responses, frequent, bots, and referral agents.
Logistics and deliveries
Member of the order, the notices of delivery, and communications-sales.
OTP and 2FA
Verification codes to access and sensitive process.
SMS certificate
Relevant communications that require documentary evidence.
Agencies and partners
Management of campaigns and messaging to third-party clients.
Who is it for
A messaging platform for companies, agencies, integrators and partners
Companies
Centralize campaigns, warnings, care, and communications operating.
Marketing
Segmented audiences and launch campaigns that are measurable.
Operations
Automate reminders, confirmations and alerts.
Customer care
Manage conversations, bots, and referrals.
Integrators
Connect messaging with internal systems.
Partners and resellers
Marketed messaging solutions with SMS support.is.
See partner program →Why SMS.es
Platform, channels, support, and technical integration
SMS.es combines a platform omnicanal, courier services, business, and the possibilities of integration and support commercial/technical.
FAQ
Frequently asked questions on the platform CPaaS omnicanal
We solve the doubts most common channels, campaigns, automation, integrations, and business use of the SMS.es platform.
What is a platform CPaaS omnicanal?
It is a platform of business communication, which allows you to manage messaging channels, campaigns, contacts, conversations, automations and integrations from a centralized environment.
What channels can I manage with SMS.es it?
SMS.es works with SMS, WhatsApp Business, RCS Business, Facebook Messenger, Instagram, Telegram, email, Web Push, and associated services as a certified SMS, SMS two-way, OTP/2FA and API SMS.
Can I send campaigns from the platform?
Yes. SMS.es lets you create, launch, and analyze campaigns of enterprise messaging, by selecting audiences, channels and messages according to the objective.
Do SMS.it allows automation?
Yes. You can put automation of communications using Conversation API, Webhook, or integrations connected, according to the technical scope and the use case.
Can I use chatbots on the platform?
The chatbots can be part of flow conversational for initial care, frequently asked questions, data collection, confirmations, or referral agents.
Can I integrate SMS.es is with my systems?
Yes. SMS.es can be integrated via the API or developments connected with CRM, ERP, ecommerce, own applications or internal systems.
Does the platform serves to agencies or partners?
Yes. SMS.es works with businesses end, agencies, integrators, partners, and resellers who need to manage communications of its own or of third parties.
What is the difference between a platform omnicanal and a tool only of SMS?
A tool only of SMS focuses on a channel. A platform omnicanal allows you to combine the channels, contacts, campaigns, conversations, automations and integrations within a comprehensive strategy of communication with customers.
Can I combine SMS, WhatsApp and RCS?
Yes. These channels can be part of the same strategy of enterprise messaging, although their precise use is dependent on coverage, configuration, permissions and use case.
How can I apply for a demo?
You can request a demo from the page of contact for the team SMS.es is a chance to review your case and give you east on channel, configuration and integration.
Request demo
Tell us what channels and automation needs your company
Leave us your data and we review with you the best platform settings, channels, API, bots or flows that are connected to your case.
Demo platform
Centralize your business communications on one platform ready to grow
Tell us what channels you need, what systems you want to connect, and what processes you want to automate. We offer you some guidance with setting realistic for your company.
