Receptionist AI to mechanical workshops
Answer calls, organizes requests for quote and answer queries administrative while the team is repairing, receiving vehicles or on the counter.
The AI manages the receipt administrative; diagnostics, budgets, emergency, and claims are derived. Known Intelligent Voice.
The phone does not wait for the elevator is free
In mechanical workshops, sheet metal and paint, pneumatic or electric car, many calls come just when the team is working on getting another vehicle.
A first attention more orderly without invading the technical work
Configures what you can answer, what data should be collected and when it should arise.
Appointments structured
Collects vehicle, reason, date, time, contact, and according to the rules of the workshop.
Frequent consultation
Responds schedules, location, services and documentation with approved information.
State of the vehicle
Query when there is integration compatible; if not, register the question and drift.
Bypass clear
Technical, budget, claim, or emergency exception passed to a person.
Organized data
Make the call in an administrative tab useful for the next step.
Coverage of reception
Attends when counter and workshop are busy or out of hours.
The message lost a reception with context
| Model | What you can do | Limitation |
|---|---|---|
| Voice mail / mailbox | Pick up a voice message. | You do not structure your application or guide the conversation. |
| Care manual counter | Resolves with discretion human and referred to the operation of the workshop. | Depends on availability and forces you to interrupt other tasks. |
| Receptionist IA | Attends, question, records, reports, and is derived according to the rules. | You should not diagnose or to close budgets; depends on configuration and integrations. |
The call is divided into three working groups
Managing appointments
- Make, model and registration
- Reason for visit
- Preferred date and time
- Name and contact
- Change or cancellation if the flow is what allows
Information and state
- Hours and location
- Services of the workshop
- Required documentation
- Replacement car or courtesy
- State, only with integration compatible
Continuity and derivation
- Reminders-configurable
- After hours care
- Transfer when appropriate
- Emergency and claims to person
- Multilingual staff configurable
The same receiving system, adapted to different calls
Drag horizontally to explore examples. The specific capabilities depend on the configuration of the workshop.
Of an incoming call to a next step controlled
Enters the call
The Receptionist AI answered with the tone and scope defined.
Understand the intent
Distinguished appointment, information, state of the vehicle, change or case to derive.
Collects data
Request vehicle, registration, reason, date and contact you when necessary.
Applies the rules
Query the database approved and decide what you can reply to or run.
Connects to systems
You can use API or webhook if there is an integration supported and validated.
Confirms or drift
Logs the action, it activates a warning or passes the case on to the team.
Attention in the moments in which the workshop has less of a hands-free
Cars in the elevator
The mechanic can continue working while the IA sets out an administrative request.
Counter busy
Incoming calls do not depend on the reception you can pick up.
Rush hour
Multiple queries are handled with the same initial criteria.
The phone can still served as the workshop continues to operate
Entry and collection
Organizes notices and consultations when the match customers at the front desk.
Season of ITV
Help to absorb queries, and reminders set.
“Vehicle ready”
You can turn on notifications for the channel expected according to configuration and consent.
A conversation administrative understand intent and context
What has grasped the AI
- Intention
- Request an appointment
- Vehicle
- Tourism compact
- Reason
- Review + oil
- Quote
- Pending availability
The result of the call
- Appointment booked
- Vehicle data structured
- Recording/transcription according to legal requirements
The treatment of data, the recording and the transcript must be configured in accordance with the RGPD and the applicable legal requirements, including information and consent where appropriate.
The AI responds-approved information and limits defined
Schedule and agenda
When he attends, what stripes is offered and what data is requested.
Rules of appointment
Reasons for, duration of guidance and steps allowed by the flow.
Frequently asked questions
Location, services, documentation, and answers approved.
Services of the workshop
What services are communicated and which require confirmation in human.
Tone of voice
How to say hello, question, summarize and confirm the information.
Derivation and limits
What cases should never be resolved without a person.
The call can become an action when the system allows it
The integrations need to be validated on a case-by-case basis. Not all agendas or software workshop exposed the same functions, fields, or permissions.
Receptionist IA
Source of structured data: the client, the vehicle, the motive and the next step.
POST /quotes → webhook ← answerDestination
Agenda, tab customer/vehicle, notice or internal channel of a reminder.
Software workshop / agenda
High, query, or change of appointment, when the compatible interface allows you to.
CRM or customer tab and vehicle
Log data structured according to permissions and fields available.
SMS, email or WhatsApp
Reminders and notices depending on configuration, consent and availability.
Webhooks and referrals
Notifications to your computer, or activation of a flow of people when applicable.
Automates the receiving repetitive, not the mechanical approach
Defines which calls you want to automate, and which should continue to be human
We review with you dating, frequently asked questions, referrals, languages and integrations to design a flow that is realistic.
Receptionist AI for workshops: doubts usual
It is a speech agent is configured to handle calls administrative workshop, to understand the reason for contact, collect customer data, and of the vehicle, answering questions, approved, managing requests for appointment, and referring to the team when applicable.
Yes. You can pick up brand, model, registration, reason for visit, date, time, name and contact. The confirmation effective of the appointment depends on the defined rules and, where appropriate, integration compatible with the agenda or the software of the workshop.
You can manage changes or cancellations when that flow is configured, and the system of agenda or management allows you to perform the operation using a validated integration.
You can check the status of the vehicle when there is an integration compatible, and the information is available for that flow. If you cannot be verified, it collects the query and the drift to the workshop team.
No. The Receptionist AI does not replace the technical assessment of the workshop. You may pick up symptoms, reason for the visit and data from the vehicle, but the diagnostics, budgets, claims, emergencies and exceptions are derived to a person.
Yes. You can collect requests outside of these hours, report schedules, and location, register a request for appointment or set a query to the team to manage after that, depending on the configuration.
Yes, when the configuration settings and the operational phone allow. The technical cases, the emergency breakdown on the road or crane, claims, budgets, and exceptions should be derived to the team.
You can connect via the API or webhook when the management software, calendar or CRM has a compatible interface. The fields, permissions, and actions that are available must be validated for each system prior to commissioning.
You can enable reminders and messages via SMS, email, or WhatsApp, such as appointments, ITV next or vehicle ready for pick up, depending on the configuration, the consent applies and the availability of the channel.
The multilingual staff can be configured according to the languages defined for the project, the call type and the needs of the workshop.
The solution can be configured with measures of confidentiality, access control, and data processing in line with the project. The treatment, the recording or transcript to comply with the RGPD and the applicable legal requirements, including information and consent where appropriate.
No. Compliments to the staff. Manages the first attention and repetitive tasks, while the team maintains control of the technical assessment, the budget, incidents, claims and decisions that require professional judgment.
The methods and prices of Intelligent Voice depends on the scope, the flows, the languages, the volume of calls and integrations necessary. You can check out Intelligent Voice or request a proposal tailored to the workshop.
Complete the form on this page or contact with SMS.es. We will review the types of call, the agenda, the information available, the rules of derivation, and the integrations that need to be validated to prepare a demo relevant.
Tell us how it goes today, a call in your workshop
We review the reasons of the call, the agenda, the information available and the cases that must be referred to a person before you define the scope.
Request information
Briefly describes the type of workshop and what calls you want to organize.
