A Receptionist AI that answer calls while your team attends to the animals
Manages administrative consultancy, appointments, and reminders, even in peak hours or off hours. If there is a question or clinic, or a possible emergency, the AI does not value or diagnosed: drift immediately to the computer or to the set channel.
Configuration adapted to the operation of the center. Known Intelligent Voice.
- Pet
- Moon
- Reason
- Review
- Date
- Thursday · 17:30
- State
- Confirmed
Each call competes with the animal that you already have in front
In veterinary clinics, veterinary hospitals and queries of small animals, the reception is usually concentrate calls, agenda, questions, and coordination. The challenge is not to answer faster to any price: it is to maintain order without interrupting the person attention.
- 01
The phone rings, in full consultation
The team is taking care of a pet and not always can be interrupted to respond.
- 02
Repeating the same questions
Hours, location, services, documentation or availability consume time of reception.
- 03
A quote forgotten messes up the agenda
Reminders of reviews, vaccines, or desparasitaciones can be automated depending on configuration and consent.
- 04
Out of hours is also called
Regular applications can be registered; to signals of urgency, the AI derived immediately without attempting to evaluate the case.
Less disruption, more continuity in reception
The AI takes care of repetitive administrative tasks and leave the clinical, sensitive, or urgent, in the hands of people.
Quotations organized
Agenda, modified, or cancelled when the connected system allows it.
Frequently asked questions
Hours, location, services and other information that was previously approved.
Reminders
Vaccines, reviews or deworming as a reminder administrative, without supporting treatments.
Immediate referral
What clinical or urgent passed to the team or to the set channel.
Structured data
Collect basic data for the guardian, pet motif and administrative for the team.
Continuum of care
You can collect requests even when the reception is occupied or closed.
Three layers to sort the reception without invading the clinical work
Managing appointments
The agenda as the first administrative level.
Consultation, review, vaccination or deworming.
Dog-grooming salon as part of the center's services.
Changes and cancellations according to rules and availability.
Surgeries and special cases can be derived to the computer.
Information and reminders
Responses consistent with the approved information.
Hours, location, how to reach and other required documentation.
Services and prices informational configured by the clinic.
How it works the first visit, without clinical assessment.
Reminders by SMS, email or WhatsApp depending on configuration and consent.
Continuity, emergency, and referral
The AI knows when to stop managing and passing the call.
Collects requests outside of these hours.
Drift clinical issues, sensitive or that require professional judgment.
Before a possible emergency, you do not triage: drift immediately.
Multilingual staff configurable to guardian international.
Of an incoming call to an administrative action clear
The flow is configured around the rules of the clinic and separates deliberately reception administrative of any clinical decision.
- 01
Enters the call
The Receptionist AI responds with the tone and time configured.
- 02
Understand the intent
Distinguish between citation, information, change, reminder, or need a referral.
- 03
Query rules and availability
If there is integration, validates agenda and administrative rules according to the system.
- 04
Register or confirm
Saves the action allowed and you can trigger a confirmation to the set channel.
- 05
Drift when applicable
The clinical issues or sensitive pass it to the team. To the emergency room, the derivation is immediate.
- 06
Leave a structured summary
The computer receives administrative data useful for the continuation of care.
Thought for the moments in which reception you need it
Waiting room full
Prevents each call obliged to cut the person attention.
Rush hour
Absorbs queries repetitive and requests for appointment.
Out of hours
Takes requests, and apply the rules configured for bypass.
Season of vaccination
Helps manage reminders and peaks called administrative.
Emergency
Not valued symptoms: drift immediately to a person or a channel configured.
Tutors international
Multilingual staff configurable for administrative information.
A simple conversation that ends in a useful action
Example administrative. The AI does not interpret symptoms or making decisions veterinary.
In progress
What has grasped the AI
- Intention
- Book appointment
- Pet
- Moon
- Reason
- Annual review
- Contact
- Confirmed by the tutor
The result of the call
- Appointment booked
- Administrative data structured
- Recording/transcription according to applicable legal requirements
If, during the conversation, the guardian mentions a possible emergency, the flow changes: the AI does not ask to assess severity and drift immediately to the set channel.
A single layer of receipt for operational veterinary different
Drag or slide to see more cases.
Your clinic you decide what you respond and what you must derive
The AI works on information and rules defined by the center. The clinical responses they are outside its scope.
General information approved
Schedules, address, directions, services, documentation, and administrative guidelines of the first visit.
Schedule and availability
Types of appointment, length, stripes, available, changes, cancellations, and cases that should be derived.
Timed reminders
Vaccines, reviews or deworming as a appointment reminder or similar control, without therapeutic indication.
Services and information
General consultation, reviews, vaccination, exotic animals, or dog-grooming salon, if applied to the center.
Language and tone
Available languages, greeting, tone of voice and message of closure adapted to the identity of the clinic.
Referral and emergency
List of situations and key words which force to stop the flow of administrative and derive.
Connects the call with the agenda and the channels you already use your computer
The integration can be done via the API or webhooks when the software veterinarian or agenda allows. The compatibility must be validated according to each system.
source Receptionist IA
POST /quotes
event webhook.confirmation
200 → appointment confirmed
destination agenda / team
Software veterinary / agenda
Check availability and management of appointments if the integration allows it.
Tab of the guardian and pet
Registry of the administrative data core, according to the available fields and permissions.
SMS, email or WhatsApp
Confirmations and reminders depending on configuration and consent applicable.
Webhooks and referrals
Events to notify the team or continue to flow in other systems.
The AI absorbs the repetition. The team retains the criterion.
Not all of the ways to answer a call to resolve the same
| Option | What you can do | Limitation |
|---|---|---|
| Voice mail / mailbox | Pick up a message for later review. | Do not talk, do not query the availability and organizes the request in real-time. |
| Care manual reception | Manage with discretion human calls, appointments, questions, and complex cases. | Depends on availability and may interrupt the person attention in rush hours. |
| Receptionist IA | Attend to administrative tasks, refer to rules, manage appointments allowed and lead. | Not diagnosed or veterinary advice; clinical, sensitive, or urgent, you must go to people. |
Check out how it would fit in your reception before integrating it
We review schedules, types of appointment, rules of derivation, languages, and systems available to raise a demo realistic.
What is important prior to using AI in a reception veterinary
The separation between administration and criterion veterinarian is a design rule, not a detail.
Is a solution of telephone service of the administration that may take calls, check approved information, collect basic data from the guardian and pet, manage appointments when there is an agenda attached and refer to the team when the query is clinical, sensitive or urgent.
Yes, you can schedule appointments for consultation, review, vaccination, deworming or services as a barber if the clinic offers and if the agenda or connected system allows it. Surgeries and other special cases can be configured to bypass the computer.
Yes, provided that the integration with the address book or the software of the clinic allows. The availability and the rules of change or cancellation is configured according to the operation of each center.
You can enable reminders administrative by SMS, email or WhatsApp depending on the configuration, the available data and consent applicable. The IA reports on the appointment or reminder, but no pattern treatments or replace the criterion veterinarian.
No. The Receptionist IA is limited to administrative tasks and reception. Does not diagnose, recommend treatment, does not interpret symptoms and does not perform triage clinician. The clinical issues addressed are derived to the veterinary team.
Do not attempt to evaluate the severity nor do triage. Before a signal of urgency or a disturbing symptom, drift away to a person or indicates the channel of the emergency department set up by the clinic.
Yes. You can collect requests, provide information approved, and register requests when the clinic is closed. If the call raises a possible emergency, apply the rule of immediate referral to the set channel.
Yes, the operation can be configured to transfer or derive certain calls to the team, to a veterinarian or the channel emergency defined, subject to the infrastructure and the availability of the clinic.
Can be integrated via the API or webhooks when the system of the clinic allows. Compatibility, the available fields and concrete actions need to be validated on a case-by-case with the software or the calendar used.
The configuration must be adapted to the needs of confidentiality, RGPD and consent applicable to each clinic. The recording or transcription of calls, when used, must be configured according to the applicable legal requirements and to the policy of the center.
It is not the goal. It is intended to support the team with repetitive calls, appointments, and administrative information, leaving the personal human clinical situations, sensitive, complex, or that require professional judgment.
You can request a demo from this page or contact with SMS.es to check the volume of calls, the operation of the clinic and the integrations necessary before preparing a proposal.
Tell us how it works for your reception
We can prepare a demonstration about your calls usual, schedules, agenda and rules of derivation. No need to define a final integration to begin to assess the use-case.
